Copier Service Technician / Field Service Technician

EGP Atlanta; Atlanta, Northern (GA, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Career development

In-house training

Career growth

Job summary

EGP Document Solutions is seeking a mechanically inclined Copier Service Technician to join our field service team in the Greater Atlanta Area. You will provide on-site technical support, maintenance, and repairs for MFPs, scanners, and office equipment to keep client operations running smoothly.

Responsibilities include on-site service, troubleshooting, installation, inventory management, and building strong customer relationships.

Qualifications

• Must possess a valid driver’s license, clean driving record and reliable transportation.
• Ability to manage service calls requiring more time than anticipated without rushing.
• Superb customer service skills and the ability to diagnose problems from non-technical descriptions.

Responsibilities

• Service printers/copiers with minimal assistance.
• Troubleshoot basic printing issues and identify printer vs. network problems.
• Install scanning and equipment in peer-to-peer environments.
• Maintain inventory per company specifications.
• Ensure your car, tool kit, and supplies are organized and ready.
• Build and maintain professional relationships with customers and colleagues.
• Provide sales support by advising on problems or potential leads.
• Maximize equipment uptime with timely repairs and preventive maintenance.
• Manage your time effectively and ensure a professional appearance.

Skills

Mechanical aptitude

Tech-savvy

Customer service

Troubleshooting

Tools

Printers and copiers

Job description

Category:

Full Time

Experience:

Entry Level (Less than 2 years of Experience)

Work city:

Created:

04-14-2026

Job Title:Copier Service Technician / Field Service Technician
Department:Service & Support
Location: Greater Atlanta Area (On-site/Field-based)
Job Type:Full-time

Job Summary

EGP Document Solutions is looking for a mechanically inclined and tech-savvyCopier Service Technicianto join our field service team. In this role, you will be the face of our company, providing on-site technical support, maintenance, and repairs for a variety of multi-function printers (MFPs), scanners, and office equipment. You will ensure our clients’ business operations run smoothly by delivering timely solutions and exceptional customer service.

Key Responsibilities

• Service printers/copiers with minimalassistance.
• Troubleshoot basic printing issues andidentifyprinter vs. network problems.
• Install scanning and equipment in peer-to-peer environments.
• Maintain inventory per company specifications.
• Ensure your car, tool kit, and supplies are organized and ready.
• Build andmaintainprofessional relationships with customers and colleagues.
• Provide sales support by advising on problems or potential leads.
• Maximize equipment uptime withtimelyrepairs and preventive maintenance.
• Manage your time effectively and ensure a professional appearance.

Required Qualifications

• Must possess a valid driver’s license, clean driving recordand reliable transportation.
• Ability to manage service calls requiring more time than anticipated without becoming frustrated or rushing through a job.
• Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

Provided Opportunities

• Opportunity, career development and personal growth
• In-house training
• A place where you can stop going to work and you can start building your career

Physical & Travel Requirements

• Ability to lift up to 50 lbs. and perform frequent bending or reaching.
• A valid driver’s license and a clean driving record for daily travel to client sites.
• $18 - $21/hr. commensurate with experience and hiring bonus.
• Health, dental, and vision insurance; 401(k) retirement plan; paid time off (PTO)