Coordinator, Writer and Publisher Relations

Kobalt; Nashville (TN); Sur place; USD 42 000 - 58 000; Plein temps

Résumé du poste

Kobalt in Nashville is seeking a detail-oriented Coordinator to support the Writer & Publisher Relations team. You will act as the administrative hub for client inquiries, onboarding, catalog ingestion, and ongoing account management, using Zendesk and our CRM systems.

This role emphasizes strong communication, collaboration with Operations, and the development of efficient processes to enhance royalty statement production and client service across the publishing portfolio.

Qualifications

• Experience in music administration and/or music publishing preferred.
• Strong organization and prioritization skills under pressure.
• Excellent written and verbal communication with internal and external partners.

Responsabilités

• Provide support to Writer & Publisher Relations with scheduled admin tasks and client responses via Zendesk.
• Ensure information for existing compositions is up to date before signing new agreements and assist onboarding and catalog ingestion.
• Maintain client account data for catalog registration, royalty collection, and ongoing administration.
• Collaborate with Operations to support production and distribution of client royalty statements.
• Coordinate and delegate Core team duties to meet deadlines and maintain accuracy.
• Design new processes to improve Core operations and track metrics for productivity.

Connaissances

Organization

Communication

CRM familiarity

Cross-functional teamwork

Outils

Zendesk

CRM systems

Description du poste

The Role

We are seeking a Coordinator to join our Writer & Publisher Relations team in Nashville. Kobalt’s Writer and Publisher Relations team manages publisher and writer client accounts by serving as the administrative point of contact for any related queries.The Coordinator will handle a wide range of administrative tasks relating to the management of Kobalt’s existing client base and respond to internal and external questions related to the administration of our clients via our centralized CRM platform.This role will suit a detail-oriented, confident and flexible team player with strong communications skills, who is comfortable communicating with senior colleagues and external clients.

What You’ll Do

• You provide support to the Kobalt Writer and Publisher Relations team with scheduled administrative tasks as well as Kobalt’s clients responding to queries via Zendesk.
• You ensure that Kobalt has all relevant information concerning existing compositions prior to signing new agreements and assist with client agreement onboarding and catalog ingestion.
• You maintain and optimize client account information, ensuring that Kobalt is well-positioned for efficient catalog registration, royalty collection, and ongoing administration for the duration of our clients’ publishing and administration agreements.
• You work cross-functionally with Kobalt’s Operations department to support the accurate production and distribution of client royalty statements, developing and maintaining a thorough understanding of Kobalt’s services, and its internal systems and operations.
• You coordinate and delegate Core team duties such as pre-statement and post-statement tasks, ensuring timely and accurate completion..
• You design and develop new processes to enhance the efficiency and effectiveness of Core team operations. In addition, tracking the performance of new processes, analyzing key metrics to assess their impact on team productivity and task completion.

What You’ll Bring

• You have previous relevant music administration and/or music publishing experience as well as a strong interest in emerging industry trends, services, and technologies.
• You have strong organization and prioritization skills with an ability to remain calm under pressure and complete tasks accurately and efficiently.
• You are an excellent communicator-both written and verbal as well as an adaptable team-player who is confident working in a fast-paced and evolving environment.
• You must display a high level of trust and integrity as you are exposed to confidential information and material.

What Success Looks Like

• By Month 3: You'll be proficient in our Zendesk platform, demonstrate strong client support etiquette, and confidently navigate our client onboarding workflows.
• By Month 6: You'll independently manage tasks and projects that support departmental KPIs while helping improve our account management processes and statement review practices.
• By Year 1: You’ll proactively identify areas for improvement, suggest process changes, and support ongoing automation efforts.

Key Behaviors for Success

• Problem-Solving & Decision-Making: Identifies the root cause of client issues and drives solutions to resolution.
• Time Management & Prioritization: Effectively balances multiple tasks and deadlines in a fast-paced environment.
• Collaboration & Teamwork: Works closely with teammates and across departments to deliver seamless client support.

Interview Process

• Introductory call with a member of our Recruitment Team
• Interview with hiring manager
• Onsite interview with team member panel

Why Choose Us

At Kobalt, we’ve championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We’re proud to work with some of the world’s most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis and Andrew Watt as well as acclaimed writers like Simon Aldred (Rag’n’Bone Man, Liam Gallagher, Celeste) and Clarence Coffee Jr. (Dua Lipa, Lizzo, The Snuts).

We’re a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative. Shape how we work, build, and grow together. We are a community of people who care deeply about making a meaningful impact in music and technology.

Kobalt is an equal opportunity employer. We believe in equitable access to opportunities and are committed to building a diverse, inclusive, and supportive workplace. We welcome applications from people of all backgrounds and identities. If you need any adjustments during the hiring process, please let us know we’re happy to help.