Coordinator, Ticket Operations

National Association for Stock Car Auto Racing (NASCAR); Richmond (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

NASCAR is seeking a Coordinator, Ticket Operations to provide essential day-to-day operational support to the Ticket Operations leadership team and staff. You will ensure accurate ticketing processes, assist with event operations, and drive improvements for a seamless customer experience across all events.

This role requires strong project management, Excel proficiency, and excellent communication, with flexibility for race weekends, evenings, weekends, and travel as needed.

Qualifications

• High school diploma or GED required; equivalent experience considered.
• Experience with ticketing software such as Ticketmaster preferred.
• Valid driver’s license in good standing; ability to travel as needed.
• Previous box office, ticketing, or live event operations experience preferred.
• Strong project management, written and verbal communication, and organizational skills.

Responsibilities

• Support Ticket Operations leadership and staff with daily functions, fulfillment needs, and special projects.
• Maintain ticketing system accuracy, pricing, and access permissions.
• Oversee inventory management and ticket allocations for all events.
• Manage corporate and complimentary ticket accounts and event weekend operations.
• Assist with staffing, scheduling, and supervision as needed; support event reporting.

Skills

Project management

Communication

Organization

Independence / self-motivated

Customer service awareness

Education

High school diploma or GED

Tools

Ticketmaster

Microsoft Excel

Job description

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment.The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ticketing processes, customer service initiatives, fulfillment needs, and special projects. This role is responsible for maintaining ticketing system accuracy, supporting event operations, driving process improvements, and delivering a seamless ticket-buying experience for customers across all events.ResponsibilitiesSupport Ticket Operations leadership and staff with daily functions, fulfillment needs, and special projects.Identify opportunities to improve, streamline, and simplify ticket operations processes.Assist with product training for the Consumer Services team and Sales Academy.Provide support for special projects such as:Venue reseating initiativesDeclined payment plansOther department-wide operational projectsAudit event builds, ticket system updates, pricing changes, and financial controls on a daily basis.Maintain ticket system price code management, including:Adding new ticket products or offersUpdating pricing and package detailsSetting access permissions for users and agenciesOversee inventory management across all events, including daily ticket allocation reviews.Manage and process all Corporate and Complimentary ticket accounts.Oversee Ticketmaster Account Manager processes and account setup.Monitor and respond to inquiries in the designated ticket operations inbox in a timely manner.Ensure quality control of the online ticket-buying experience by:Identifying and correcting broken linksReviewing purchase flows for accuracyPartnering with Marketing to maintain current offers and messagingSupport all event weekend ticket operations needs, including:Event staffing coordinationTicket issue resolution and customer serviceDaily sales reconciliationFinal event reportingWhere applicable, assist with hiring, scheduling, and supervision of temporary event staff.Assist in the development and implementation of operational efficiencies within Ticket Operations.Additional duties as assigned.Work ScheduleThis position requires flexibility to support race weekends, special events, and business needs. Evening, weekend, and holiday work is required, along with occasional travel as needed.QualificationsHigh school diploma or GED required; equivalent combination of education and experience considered.Experience with ticketing software such as Ticketmaster preferred.Valid driver’s license in good standing with a clean driving record.Previous box office, ticketing, or live event operations experience preferred.Strong project management skills with the ability to move initiatives from concept through execution.Proficiency in Microsoft Office, particularly Microsoft Excel.Excellent written and verbal communication skills.Strong organizational skills with the ability to prioritize multiple deadlines.Self-motivated with the ability to work independently and with minimal supervision.Familiarity with the sport of NASCAR is a plus.Behind every race weekend are talented people helping shape the future of sports and entertainment. If you are ready to make an impact alongside passionate teammates, we encourage you to apply.Explore this opportunity and apply at www.careers.nascar.com.Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.Follow us on LinkedIn and X for future opportunities and company news.We are looking for your voice, your ideas, and your perspective. To help us get to know you accurately and keep the process fair for everyone, we ask that interviews and assessments be completed without the support of AI-generated content or automated assistance.