Federal Work Study - Testing Services

Georgia Gwinnett College; Lawrenceville (GA); On-site; USD 16,531 - 22,041; Full time

Job summary

Georgia Gwinnett College in Lawrenceville, GA is seeking a Federal Work Study - Testing Services student assistant housed in the Office of Testing Services. You will support testing operations, greet students, assist with appointment scheduling, registration and check-in.

Qualifications include a Federal Work Study award, enrollment in at least 6 credits, good academic standing, and strong English communication. Weekend/evening availability and confidentiality are required.

Qualifications

• Experience in customer service.
• Exceptional spoken and written English.
• Ability to multitask and meet deadlines.
• Must have a Federal Work Study award.
• Must be enrolled in at least 6 credits at Georgia Gwinnett College.

Responsibilities

• Supports the Office of Testing Services staff.
• Greet students, faculty, staff and visitors.
• Assist testing candidates with scheduling, registration and check-in.
• Answer phones and take messages.
• Assist with proper test selection guidance.
• Prepare documents for shredding, copying and scanning.
• Prepare check-in tables with accurate paperwork.
• Represent the office at campus events.
• Maintain confidentiality of sensitive information.

Skills

Customer service experience

English communication

Multitasking

Proactive needs assessment

Education

Federal Work Study award

Enrolled in 6+ credits

Tools

Google Suite

Microsoft Office

Job description

About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout our academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

Job Summary

The Federal Work Study - Testing Services is housed in the Office of Testing Services and reports to the Administrative Assistant III.

Responsibilities

• Supports the Office of Testing Services staff members
• Welcomes, greets and provides assistance to GGC students, faculty, staff and visitors
• Assists testing candidates with appointment scheduling, registration and check-in
• Answers phones, transfers calls and takes accurate messages
• Supports students with guidance in proper test selection
• Prepares documents for shredding, copying and scanning
• Prepares check-in tables with accurate paperwork for each designated test
• Participates in campus events such as Preview Days representing the Office of Testing Services
• Manage and maintain confidentiality of sensitive student information in physical and online files
• Interact with students through phone and email addressing their questions and concerns
• Performs various check-in procedures
• Performs other related duties as assigned

Required Qualifications

• Must have a Federal Work Study award
• Must be currently enrolled in a minimum of 6 credits at Georgia Gwinnett College
• Must be in good academic standing and maintain good academic standing for the duration of employment.
• Must be in good standing with Georgia Gwinnett College and maintain good standing for the duration of employment
• Previous experience in customer service
• Must be available to work some weekends and evenings
• Ability to multitask and prioritize objectives to meet deadlines
• Exceptional spoken and written communication skills in English are required. Bilingual preferred
• Ability to proactively determine the needs of students and to manage them efficiently
• Experience working with and organizing confidential and sensitive information
• Proficiency using Google and Microsoft Suite applications

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at [phone] or email [e-mail].

Other Information

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.