Coordinator, Testing Services

Georgia State University; Atlanta (GA); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

Mentorship

Job summary

Georgia State University is seeking a Testing Services Coordinator to lead the Newton Campus testing center, ensuring professional and secure services with strong customer focus. The role involves calendar management, staff orientation, performance evaluation, and quality improvement initiatives.

The position requires creating reports, training staff, coordinating with vendors, and maintaining accurate records to ensure equitable access to testing for all students.

Qualifications

• Bachelor's Degree and two years of related experience.
• Ability to create reports and analyze data to review the effectiveness of test offerings.
• Knowledge of testing services, proctoring and security standards.
• Excellent customer service and communication skills.

Responsibilities

• Supervises staff and testing services at their campus.
• Proctors exams in accordance with policies and guidelines.
• Maintains a secure testing environment and ensures compliance with vendor requirements.
• Coordinates with vendors regarding issues with exams and data retention.
• Trains staff in proctoring, customer service and data retention.
• Analyzes campus data to improve testing events and develops future strategies.
• Engages with campus departments and events to promote exams and equity of access.

Skills

Proctoring

Customer service

Data analysis

Staff training

Security standards

Vendor coordination

Education

Bachelor's Degree

Job description

Testing Services Coordinator

Student Success

Student Engagement, Testing Services

These are exciting times in the Testing Services Department. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.

The Testing Services Department is seeking (1) Testing Services Coordinator to join the already awesome team on the Newton Campus taking the department to the next level of excellence!

WHAT MAKES The Testing Services Department A GREAT PLACE?

* Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

* A knowledge-sharing organization that works collaboratively.

* Professional development opportunity and mentorship

* A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

The Coordinator of Testing Services is responsible for the day-to-day operations of the testing center. This position is responsible for the consistent delivery of testing services that are professional, prompt, convenient and delivered in a manner that reflects good customer service. Additionally, the Coordinator establishes the testing calendar for the center, orienting and training staff, evaluating the testing staff performance, and promoting on-going staff development. This position maintains the center's testing records, produces monthly, annual, and other reports as requested. Using this data, the Testing Coordinator will analyze departmental operating procedure and implement changes to improve operations as appropriate. This position is responsible for the receipt, security and return of highly confidential test records and files. The Coordinator of Testing ensures that students have equity of access to testing services. This position works with the Director, Assistant Directors and other Coordinators of Testing to maintain a seamless delivery of testing services across the College. This position will work with other GSU departments and the community to deliver exams.

Job Duties

• Supervises staff and testing services at their campus
• Proctor exams in accordance with policies and guidelines.
• Maintains a secure testing environment, and ensures staff does the same to maintain vendor requirements
• Coordinates with vendors regarding issues with exams, data retention, in conjunction with staff and based on state and/or vendor requirements
• Trains staff in proper proctoring, customer service and data retention
• Uses data on campuses to analyze testing events and develop strategies for future testing, or identify areas where testing services can improve
• Works with campus departments to answer test related questions; tables at events to promote the benefits of exams
• Organize group testing on or off-campus
• Performs other related duties as assigned.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications

Minimum Requirements:

• Bachelor's Degree and two years of related experience; or a combination of training and experience.

Preferred Hiring Requirements:

• Knowledge of Testing services, of proctoring and security standards
• Customer services knowledge, and ability to address needs of students while maintaining vendor standards for security
• Knowledge of the Georgia State University (GSU) campus preferred.
• Ability to create reports and analyze data to review the effectiveness of test offerings at the campuses supervised
• Ability to troubleshoot technology issues and work with GSU IT and exam vendors
• Ability to work with a wide variety of stakeholders in exams (examinees, parents, vendors, officials from other schools)
• Ability to follow oral and written instructions.
• Ability to pass criminal background investigation.

College/Business Unit: Student Services

Department: Testing

Location: Decatur Campus

Shift: 8:30-5:15

Salary: $47,500 - $50,353

Pay Grade: 17

FLSA Status: Exempt

Job Type: Full Time (Benefits Eligible)

Closing Date: 10/10/26, 3:59:00 AM

Georgia State University Values COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, IDENTITY, PLACEMAKING & BELONGING: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents USG Core Value Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability,, genetic information, or protected veteran status.

Background Check Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.