Patient Service Specialist

Cleveland Clinic; Kent (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic is seeking a Patient Service Specialist in the Urology department to ensure every patient and visitor has an exceptional experience through the entire registration, intake and scheduling process. This role is a steppingstone to other careers within customer service and Cleveland Clinic.

The caregiver will work days 8:00AM – 5:00PM and may travel to other offices around the Fairlawn area as needed, with all locations within 5 miles of each other.

Qualifications

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays
• Preferred: Knowledge of medical terminology
• Preferred: Typing speed 30 words per minute or demonstrable keyboard skills

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Phone handling

Basic math

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Tools

Windows PC

Job description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist in the Urology department, you will ensure every patient and visitor has an exceptional experience throughout the entire registration, intake and scheduling process. This role is a great steppingstone to other careers within customer service and departments at Cleveland Clinic.

A caregiver in this position works days 8:00AM – 5:00PM.

This caregiver may be required to travel to other offices around the Fairlawn Geo-Bubble, as needed. All locations are within 5 miles of each other.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.


• Investigate, triage and resolve patient issues using the established HEART model.


• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.


• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.


• Enter and maintain confidential patient information.


• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree


• Working knowledge of PC window applications


• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology


• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.


• Requires extended periods of standing, walking or sitting.


• Good visual acuity through normal or corrected vision.


• Must be able to navigate various locations and function in a fast-paced, hectic environment.


• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).