Coordinator, Surface Logistics

American Airlines; Fort Worth (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee assistance program

Pet insurance

Discounts on hotels, cars, cruises

Job summary

American Airlines is seeking a Cargo Support professional at our DFW headquarters in Fort Worth, TX. You will oversee domestic and international truck routes, ensure service levels, and support field and sales activities with data-driven insights.

The role requires flexibility for a 24/7 operation, strong multitasking and problem-solving abilities, and knowledge of AA Cargo products. A college degree is preferred, with opportunities for growth within a global air-cargo network.

Qualifications

• High school diploma or GED equivalency.

Responsibilities

• Manage domestic and international truck routes by monitoring capacities, schedules, service levels and contractual agreement
• Provide other administrative, ad-hoc analysis, and reporting support as necessary
• Requires shift work in a 24/7 operation
• Utilize AI-powered tools to accelerate data analysis, generate insights, automate repetitive tasks, improve reporting, and support business decisions.

Skills

Multitasking

Prioritization

Organization

Customer service

Problem solving

Attention to detail

Analytical skills

Business judgment

Team player

Positive attitude

Self-starter

Innovative thinking

Adaptability

Cargo products knowledge

Cargo industry knowledge

Education

High school diploma or GED

College degree

Job description

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 87855
This job will continue to be posted until at least 9/17/26.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Surface Logistics Team within the Customer Experience Division.
• Responsible for providing operational support including field, sales, Sabre input functions and other inquiries.

What you'll do

• Manages domestic and international truck routes by monitoring capacities, schedules, service levels and contractual agreement
• Provides other administrative, ad- hoc analysis, and reporting support as necessary
• Requires shift work in a 24/7 operation
• Utilize AI-powered tools to accelerate data analysis, generate insights, automate repetitive tasks, improve reporting, and support business decisions.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

• College degree

Skills, Licenses & Certifications

• Ability tomulti-task, prioritize and possess strong organization skills
• Provides superior quality customer service with maximum emphasis on problem resolution
• Keen attention to detail, solid analytical skills and demonstrates sound business judgment
• Team player with a positive, can-do attitude and an ongoing spirit of fun
• Consistently performs at their highest potential and delivers great results
• Ability to learn quickly and is adaptable in a changing business environment
• Knowledge of AA Cargo products and understanding of the cargo industry is highly desired
• Ability to beinnovative, forward-thinking andself-starter to help take our Cargo Support efforts to new levels

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that is why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Cities: Fort Worth - TX
Job Level: 2/3
Requisition ID: 87855