Coordinator, Student Operations

UM01 University of Maryland College Park (UMCP); United States; On-site; USD 45,000 - 65,000; Full time

Job summary

University of Maryland, College Park invites applications for a Student Operations Coordinator within Education Abroad. The role focuses on enrollment management, program administration, and student services to support global learning opportunities for students.

You will work with advising and program management staff to ensure efficient delivery of services and a positive student experience across study abroad programs and related activities.

Qualifications

• Bachelor’s degree from an accredited college or university.
• One year of professional administrative or coordinator experience.
• Experience in higher education administration, student services, international education, program coordination, enrollment management, or advising.
• Study, volunteer or work experience in an international or intercultural setting.
• Experience with a student information system.
• Strong skills with Google Sheets and the Google Workspace suite.

Responsibilities

• Oversee enrollment management processes and program administration to advance student participation in global learning opportunities.
• Coordinate student services, advising support, and outreach activities in collaboration with staff across offices.
• Develop resources and assist with large events such as study abroad fairs and visa services events.
• Serve as a responsive administrator for student and stakeholder inquiries and support workflow improvements.

Skills

Attention to detail

Google Sheets

Microsoft Office

Data analysis

Customer service

Education

Bachelor’s degree

Tools

Google Workspace

Student information system

Job description

Job Description Summary & Additional Information Organization's Summary Statement:

Education Abroad (EA) is the University of Maryland’s hub for global learning overseas, connecting students with credit‑bearing, culturally immersive study abroad programs that complement the curricula of our academic programs. Rooted in our commitment to access and belonging, we design diverse, high‑quality programs that develop our students’ intercultural and solution‑focused skills that shape their journey to become effective citizens, professionals, and human beings. As part of Maryland Global, EA is a vibrant community of professionals who foster a collaborative and innovative workplace where staff and faculty thrive while shaping the future of global education.

Position Summary

The Student Operations Coordinator oversees enrollment management processes, program administration, student services, outreach activities, and departmental initiatives that advance student participation in global learning opportunities. Reporting to the Assistant Director for Operations, the Coordinator works collaboratively with advising, operations, and program management staff to ensure efficient delivery of Education Abroad services and a positive student experience.

Essential Duties/Responsibilities

Study Abroad Course Information Management (35%)
Manage the workflow for study abroad transfer‑credit course evaluations, exercising independent judgment to establish priorities, identify workflow deficiencies, resolve process issues, and ensure accurate and timely coordination between Education Abroad and Transfer Credit Services. Monitor and analyze large datasets in the study abroad course database to proactively identify expiring course approval records, emerging academic trends, gaps in course offerings, and other issues affecting program administration; provide recommendations to Global Learning Advisors regarding curriculum development and strategic program needs. Audit student course registrations against approved course‑evaluation information, identify discrepancies or potential academic‑record issues, determine appropriate corrective actions, and coordinate resolution with relevant offices.

Records & Registration (25%)
Administer and oversee student registration and records processes for Education Abroad programs, identifying registration issues and determining appropriate resolutions. Interpret and implement established Education Abroad operating practices related to registration, records, insurance, and program readiness, recommending modifications to procedures when existing practices do not adequately address operational needs. Conduct comprehensive audits of student academic records, assess the accuracy and completeness of credit and grade information, identify operational deficiencies, and initiate corrective actions or recommendations to ensure the integrity of records.

Advising & Outreach (25%)
Develop student‑facing resources and recommend outreach opportunities, including presentations, webinars, videos, guides, and other materials in support of Education Abroad's strategic objectives. Participate in strategic planning initiatives focused on study abroad experience, identifying opportunities for improvement and developing recommendations to improve communications. Serve as a co‑lead for large scale Education Abroad sponsored events including Study Abroad Fairs and visa services events, coordinating operations involving internal and external stakeholders.

Student‑Facing Operations (15%)
Serve as an administrative resource for complex student and stakeholder inquiries, independently assessing the nature of issues, determining appropriate responses or courses of action, and resolving matters within the scope of delegated authority. Evaluate proposed system and workflow changes and provide recommendations regarding content improvements that enhance the student experience.

Additional Information

UMD will not sponsor the successful candidate for work authorization in the United States now or in the future.

Physical Demands

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials.

Preferred Qualifications

• One year of experience in higher education administration, student services, international education, program coordination, enrollment management, or advising.
• Study, volunteer or work experience in an international or intercultural setting
• Demonstrated commitment to expanding access to educational and global learning opportunities
• Demonstrated experience working with a student information system
• Demonstrated experience managing and analysing large datasets.
• Experience with the Google suite, with strong skills in Google Sheets.
• Ability to problem solve and implement solutions with strong attention to detail.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: One (1) year of professional administrative or coordinator experience. Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Knowledge, Skills, Abilities

Knowledge of best practices in organization, administration, and customer service. Knowledge of proper protocol in dealing with confidential information. Skill in oral and written communication. Skill in the use of Microsoft Office and Google Workspace (Docs, Sheets, Slides, Forms, etc.) Ability to interpret and apply policies, procedures, regulations, and laws. Ability to multitask while demonstrating a commitment to customer service.

Job Risks

Not Applicable to This Position

Benefits Summary

For more information on Staff Contractual CII benefits, select this link . Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice Resources

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