Coordinator Sales

REV Group; Longview (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Capacity/Laymor, part of Terex Corporation, is seeking a motivated customer service and inside sales professional to support order entry, quotes, and sales reporting. You will work closely with customers and internal teams to ensure accurate processing and timely responses in a high-volume environment.

Ideal candidates have strong Excel and MS Office skills, excellent communication, and the ability to present information effectively. Bi-lingual preferred and a college degree is a plus.

Qualifications

• Prior experience in high-volume customer service.
• Strong written and spoken communication.
• Proficiency with Microsoft Excel, PowerPoint and Word.
• Ability to interact with customers from diverse backgrounds.
• Bi-lingual preferred; college degree preferred.

Responsibilities

• Provide outstanding Customer Service via phone, email, fax.
• Answer calls and requests from customers and outside sales.
• Develop quotes and enter orders.
• Manage orders in the system.
• Prepare change orders and PPAs; coordinate with departments.
• Create and manage sales reporting.
• Capable of working with minimal supervision.

Skills

Customer service

Excel

PowerPoint

MS Word

Communication

Bilingual

Education

College degree preferred

Tools

MS Office

Job description

Additional Locations

Requisition ID: 27990

For over 45 years, Capacity/Laymor has been the trusted yard truck manufacturer for ports and railway hubs around the world. Though heavy and lighter hauling needs are different, Capacity/Laymor trucks are designed and built to be relentless performers.

Capacity/Laymor trucks is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.

Primary Functions

Essential duties of the position will range from customer support and order entry to inside sales support and sales report creation and management.

Duties And Responsibilities

• Ensure to provide outstanding Customer Service through phone, email, fax, etc. in a timely and accurate manner.
• Answer customers and outside sales personnel calls and requests
• Develop quotes, enter orders.
• Manage orders in the system.
• Complete change orders and PPAOs and ensure policy for both is followed. Coordinating with all departments involved
• Create and manage sale reporting.
• Capable of working with minimal supervision.

Qualifications

• Competent at managing responsibilities in a high-volume atmosphere.
• Skilled at interacting with customers of all socioeconomic backgrounds.
• Proficient in all Microsoft Office applications, advanced in Excel, PowerPoint and MS Word
• Excellent verbal and written communication skills.
• Ability to effectively present information in one-on-one and small group situations to other employee of the organization.
• Bi-lingual preferred.
• College degree preferred.

Safety

• Follow the Capacity Health and Safety Rules, ensure safe operating conditions within area of responsibility, and notify coworkers and supervisors of hazardous acts and conditions. Proper use of PPE; use only defect-free equipment. Promote safety in department. Maintain clean and safe working environment in line with 5S Philosophy.

Quality

• Responsible for the quality of work. This requires defect-free work and understanding of the requirements of the company’s quality system as it pertains to job duties and responsibilities. Must be able to check work to ensure conformance to process control instructions, specifications, and quality standards. Identify and segregate non-conforming product. Identify the need for and assist in initiating and implementing corrective and preventative actions when appropriate.

Flexibility

• Able and willing to work in other areas as needed. Must be flexible in taking lunch and breaks when workflow requires. Willing to work additional hours as necessary.
• Must be available to work in any combination of schedules to accommodate business hours.

Initiative

• Actively participates in continuous improvement of products and processes to better serve customers and improve the overall profitability of Capacity Trucks. Actively seek out work in other areas when current assignment is complete. Make suggestions for improving product quality, processes, safety, and company profitability.

Teamwork

• Positive working attitude toward other employees; be a team player. Work with others constructively and abide by company policies and procedures. Working together as a team for continuous improvement is vital to ensure the future of Capacity and its employees. Teamwork will be required to be effective in daily production assignments as well as special improvement projects.

Action Oriented

• Enjoy working hard; is action-oriented and energetic; not fearful of acting with a minimum of planning; seize more opportunity than others. Not afraid to lead

Conflict Management

• Step-up to conflicts, seeing them as opportunities; read situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation.

Dealing With Ambiguity

• Can effectively cope with change; can shift gears comfortably; can decide and act without having the total pictures; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive For Results

• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Physical Demands

The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel objects, tools or controls; and reach with hands and arms. The employee is frequently required to walk. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch or crawl. The employee is occasionally required to sit and talk and hear. Other physical requirements include:

• Ability to occasionally lift and/or move up to 40 pounds without assistance
• Ability to work from various squatting, kneeling and bending positions.
• Ability to work with arms above head.
• Ability to operate and understand the operation of all protective safety equipment in the area.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
• Hand-eye coordination.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Usually the employee will perform the majority of this job in an office environment. However, while performing the duties of this job, the employee may work near moving mechanical parts. The employee may be exposed to fumes or airborne particle and vibration. The employee is occasionally exposed to toxic and caustic chemicals.

The noise level in the work environment is generally quiet.

Experience

• High School Diploma
• Two (2) years’ experience working in the Specialty Vehicle industry preferred.
• Two (2) years’ experience working in customer service preferred.

Personal Protective Equipment Recommended And/or Required

• Safety glasses if walking in plant vicinity.
• Earplugs if walking in plant vicinity.
• Steel toe shoes if walking in plant vicinity.

Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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