Coordinator Retail Services - Gift Shop

CHRISTUS Health; Santa Fe (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

CHRISTUS Health's hospital Gift Shop is seeking a manager to oversee daily operations, sales, staffing, purchasing, merchandising, and promotions as a fundraising outlet for the Hospital Foundation.

Qualifications include a high school diploma or GED, 2+ years retail supervision, strong customer service and communication, and experience with POS systems and bookkeeping. Full-time position with on-site work at the hospital gift shop.

Qualifications

• High School diploma or GED required.
• Associate’s degree in business preferred or 4 years of supervisory retail experience in lieu of degree.
• Minimum 2 years retail supervision experience.
• Strong customer service and communication skills.
• Ability to develop and implement sales promotions.

Responsibilities

• Oversee daily operations of the gift shop and sales activities.
• Lead staffing, scheduling, training and performance coaching.
• Manage purchasing, merchandising, and inventory lifecycle.
• Develop and implement periodic promotional events.
• Handle bookkeeping, invoices, bill payments, and reporting to directors.
• Maintain POS system and reconcile sales with financial records.
• Maintain vendor relations and timely payments.

Skills

Retail supervision

Customer service

Communication

Inventory management

Merchandising

Staff scheduling

Bookkeeping

POS system management

Education

High School diploma or GED

Associate’s degree in business preferred

Tools

POS system

Financial software

Job description

Summary

Oversees daily operations of CSV hospital Gift Shop as a fundraising enterprise for the Hospital Foundation and service area for patients, visitors and associates. Responsibilities include but are not limited to sales, training and staffing, scheduling, purchasing, merchandising, developing and implementing periodic promotional events, bookkeeping, invoices and bill paying, maintaining POS system, stocking and inventory, advertising, as well as communicating regular sales and expense reports to Service Excellence and Foundation Directors.

Responsibilities

• Collaborates with Service Excellence Director to develop and implement strategy to ensure delivery of quality service at the budgeted level of resources.
• Works to meet regular revenue and cost goals, seeking ongoing improvements and new ideas.
• Effectively manages POS system to track sales, inventory and stock, working to minimize loss.
• Enters all expense records and activities into financial software and pays bills and tracks expenses and reimbursements or other income using an ongoing, regular system for bookkeeping.
• Works with bookkeeper to reconcile accounts and create monthly Balance Sheets and Profit and Loss data which are reported to Service Excellence and Foundation Directors regularly.
• Maintains good vendor relations, paying bills on time and communicating clearly on orders and invoicing.
• Creates folders to archive income and expense papers for ongoing paper history.
• Tracks and analyzes income and expense trends as business health indicators and adjusts practices to correct problems and make improvements.

Requirements

Education

• High School diploma or GED required, Associate’s degree in business preferred or 4 years of supervisory retail experience in lieu of Associate’s Degree

Experience

• Minimum 2 years retail supervision including experience in the areas mentioned in the SKILLS section
• Must possess strong retail and management skills
• Effective communication with a diverse group of people
• Excellent customer service skills that reflect AIDET and other customer satisfaction practices
• Ability to develop and implement sales strategy to maximize profit and ensure customer satisfaction
• Oversee FT and PT staff motivation, scheduling and communication
• Strong organization and social skills
• A solid understanding of basic principles of selling, merchandising, record keeping and inventory lifecycle and control
• Knowledge of customer base
• Ability to create and implement periodic or seasonal sales promotions to maintain interest and sales energy
• An upbeat, positive attitude.

Licenses, Registrations, or Certifications

• N/A

Work Schedule

4 Days - 10 Hours

Work Type

Full Time