Coordinator, Regional Operations Support

Elkay Manufacturing; Lumberton (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

STD, LTD, AD&D, Life Insurance

401(k) Matching

Health Savings Account

Vacation time

Paid Holidays

Annual Bonus Eligibility

Educational Reimbursement

Stock Purchase Plan

Job summary

Zurn Elkay Water Solutions Corporation in Lumberton, NC is seeking a Regional Operations Support Coordinator I to manage the customer experience for an assigned regional rep base and oversee the related sales backlog. This role focuses on delivering first contact resolution and superior service to build loyal customers.

The position requires an entry level candidate with a high school diploma, strong communication and computer skills, and the ability to coordinate daily operations and backlogs

Qualifications

• Entry level position with a focus on customer service.
• High school diploma required.
• Strong communication and teamwork skills.

Responsibilities

• Act as the primary point of contact for assigned regional sales reps.
• Coordinate daily operations to meet customer expectations and goals.
• Maintain regional order backlog for timely processing and delivery.
• Provide superior service at every customer touchpoint.
• Guide internal teams to achieve performance targets.
• Accept and process sales orders accurately and timely.
• Source orders to distribution centers to minimize freight costs.
• Manage materials planning to replenish inventory.
• Coordinate Will Call pickups with production for daily schedules.
• Identify and resolve fulfillment problems.

Skills

Customer service

Excellent communication

Teamwork

Proficient computer skills

Education

High School Diploma

Job description

Coordinator, Regional Operations Support

The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

Regional Operations Support Coordinator I Job Description

Position Summary

The Regional Operations Support Coordinator is responsible for managing the customer experience for an assigned regional rep base, as well as the corresponding sales backlog for that group. This individual provides customer correspondence in an efficient and professional manner, to provide first contact resolution and create loyal and satisfied customers through consistent superior service.

Responsibilities

• Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account.
• Manage daily operation coordination for assigned regional rep base to meet customer expectations and company goals.
• Manage and maintain regional order backlog for respective rep assignments to ensure timely order processing and delivery.
• Demonstrate superior service for our customers on each point of contact as defined by company standards.
• Provide direction and guidance to internal teams to achieve performance targets.
• Accept and process sales orders timely, this includes verifying orders for accuracy.
• Source sales order to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight cost and ensure the order is delivered to the customer on time.
• Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels.
• Coordinate customers pick up orders in the Will Call center by partnering with the production team to plan and execute daily order schedule.
• Identify, communicate, and resolve any problems in the fulfillment process.

Experience and Skill Required

• Entry Level Position
• High School Diploma
• 1 - 3 years Customer Service experience
• Type minimum of 35wpm
• Proficient computer skills
• Excellent communication and teamwork ability

Leadership Competencies

• Customer Focus
• Decision Quality
• Plans and Aligns

Candidate must be able to work on site at our Southeastern Distribution Center in Lumberton, NC

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!

Equal Opportunity Employer – Minority/Female/Disability/Veteran