Coordinator, PSR Program

ebnhc; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

NeighborHealth is seeking an experienced Prevention Screening and Referral (PSR) Coordinator to lead integrated prevention, screening, and referral programs within Project SHINE at 79 Paris Street, Boston, MA. The role emphasizes regulatory compliance, staff supervision, and collaboration with PrEP navigators.

The Schedule is Monday–Friday, 8:00am–5:00pm, with oversight of PSR activities, documentation, and cross‑department coordination to expand services and improve patient access to care.

Qualifications

• Experience in managing integrated prevention, screening, and referral programs.
• Strong knowledge of MA DPH/OHA requirements and standards.
• Ability to supervise, train, and mentor staff.

Responsibilities

• Coordinate and oversee Prevention Screening and Referral Services in accordance with MA DPH/OHA standards.
• Ensure staff coverage for all clinical sessions and hours.
• Provide supervision and training to the prevention team.
• Communicate with Department Manager and Director regarding PSR activities and staffing challenges.
• Maintain inventory of supplies, forms, and specimens; ensure timely delivery.
• Adhere to reporting requirements and document testing data in EPIC and other systems.
• Develop documentation tools and data collection mechanisms.
• Collaborate with PrEP Manager on navigation workflows and services.
• Coordinate in-reach/outreach efforts including HIV counseling and testing.
• Participate in Quality Management and Improvement Team.
• Provide orientation and training to new PSR staff and maintain training manuals.
• Review testing workflows, documentation, and specimen handling for compliance.

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well‑being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

Job Details

• Time Type: Full time
• Department: Project Shine
• All Locations: 79 Paris Street

Position Summary

NeighborHealth is seeking an experienced Prevention Screening and Referral (PSR) Coordinator to serve as a key operational and clinical leader within Project SHINE. This role is ideal for a professional with deep expertise in managing integrated prevention, screening, and referral programs, coordinating team schedules, maintaining regulatory compliance, and leading outreach initiatives for diverse populations.

Schedule: Monday - Friday 8:00am - 5:00pm

What You'll Do

• Coordinate and oversee Prevention Screening and Referral Services & activities in compliance with MA DPH/OHA requirements & standards.
• Ensure adequate coverage for all clinical sessions and hours of operations by appropriately coordinating staff schedules.
• Provide the prevention and screening team with supervision, support, training, and guidance.
• Maintain close communication with Department Manager & Director regarding PSR activities, initiatives, commitments, and work together to address programmatic or staffing challenges/barriers.
• Oversee adequate inventory of supplies, educational materials, necessary forms, and ensure timely, appropriate delivery of specimens.
• Adhere to DPH/OHA reporting requirements, maintaining accurate and organized documentation of testing data in EPIC and other database systems.
• Develop and update documentation tools, forms, and mechanisms to facilitate data collection.
• Work closely with PrEP Manager on effective and efficient PrEP navigation workflows and services.
• Work closely with PrEP Navigators to organize and coordinate in-reach/outreach efforts, specifically including health education and HIV counseling and testing at EBNHC for patients/staff and in the community.
• Participate and collaborate as part of the Quality Management and Improvement Team.
• Provide orientation & training to new Prevention staff; ensure training manual is assembled and updated.
• Review integrated HIV/STD/HEP C testing, counseling session content, documentation, specimen collection, policies & procedures, confidentiality, management of EPIC encounters, and provider communication.
• Ensure adherence to MA DPH/OHA specimen collection, handling, packaging, and submission by performing quality control reviews and properly training staff.
• Perform venipuncture, sample collections, specimen handling and processing, submission forms, and packaging and shipping process for all samples (collect and process blood and urine samples for testing).
• Interact and promote services across departments to increase and channel referrals through confidential testing programs.
• coordination and tracking of patients on injectable PrEP,
• support expansion of PSR services to primary care departments
• Oversee collaboration with universities/colleges and work closely with designated Health Educator/Counselor around orientation, documentation, and training requirements.
• Collaboratively work with Program Manager on program planning and development (expansion to NeighborHealth departments, formal linkages with CBOs/ASOs for mobile unit services, staffing patterns, new initiatives).
• Provide input and collaborate with Program Manager on annual performance evaluations of PSR staff.
• Actively participate in the planning and coordination around the delivery of HIV positive results ensuring client and staff safety.
• Accompany Program Manager to MA DPH/OHA State Mandated Meetings and conferences; actively collaborate to meet contractual reporting deliverables & deadlines (Annual Work plan, Annual progress reports, HIV/STD Reporting, etc.).
• Review, download, and process all test results from Electronic Laboratory Reporting (ELR); ent