Coordinator, Premium Seats Service

Nashville Predators; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Nashville Predators in Nashville is seeking a Coordinator, Premium Seats Service to support Bridgestone Arena Premium Guests. You will deliver outstanding service, build relationships with premium clients, assist with ticket fulfillment and event information, and help create VIP experiences.

The role requires 3-4 years of relevant experience and a 4-year degree, strong communication and presentation skills, and the ability to work evenings, weekends, and holidays.

Qualifications

• 3–4 years of relevant experience.
• Bachelor’s degree from an accredited college or university.
• Strong client relationships and premium service experience.
• Ability to interact professionally with VIP guests.
• Excellent communication and presentation skills.
• Ability to lead and motivate a team.
• Ability to meet tight deadlines in high-pressure environments.
• Willingness to work evenings, weekends, and holidays.
• Background check compliance.

Responsibilities

• Provide exceptional customer service to premium guests.
• Establish strong relationships with premium clients and assist with ticketing and event information.
• Assist with ticket fulfillment for premium seats clients and club members.
• Facilitate email communication to premium seats clients.
• Manage Premium Ticket inventory and weekly reports.
• Liaise with vendors involved in the customer experience.
• Manage event night responsibilities in premium areas.
• Act as the point of contact between Guest Services, Holders and Club Members.
• Attend weekly sales and service meetings to maximize sales and service.
• Maintain relationships with Sales, Hockey Operations, Guest Services, Arena Operations, and Box Office.
• Provide superior customer service per ONE GOAL.
• Maintain professionalism and perform other duties as assigned.

Skills

People skills

Communication

Client relationships

Team leadership

Problem solving

Event coordination

Education

Bachelor's degree

Job description

Nashville Predators Job Description

Job Title: Coordinator, Premium Seats Service
Department: Premium Sales and Service
Job Reports To: Senior Manager, Premium Service

Status: Exempt

Major Responsibilities/Activities:

• Provides exceptional customer service to Bridgestone Arena/Nashville Predators Premium Seats guests by:
  • Effectively communicating both verbally and written, with all levels of employees and VIP guests in an attentive, friendly, courteous, and service-oriented manner.
  • Listening, understanding, and addressing any concerns raised premium customers
  • Establishes strong relationships with all premium clients while providing ticketing assistance and/or event information.
  • Assist and create new experiences and opportunities for all Bridgestone Arena VIP customers.
  • Assist with ticket fulfillment for all full Premium Seats Clients & Club Members, as well as individual event clients.
• Facilitate email communication for Premium Seats Clients to include event announcements, Bridgestone Arena updates, etc.
• Assist in managing Premium Ticket inventory; including weekly club reports, premium seats holds and premium seats rental processing.
• Liaise with all vendors that participate in the customer experience including but not limited to food and beverage, security, event night staff, sponsorship, ticket sales, facility operations, etc.
• Manage event night responsibilities in all premium areas including California Closets Studio, 501 Club, Lexus Lounge, Suites and Tabletops.
• Acts as the point of contact between Guest Services staff, Premium Seats Holders and Club Members to ensure clients' requests are fulfilled.
• Attend and contribute to weekly sales and service meetings while working in conjunction with Premium Seats Sales and Service Department to maximize sales potential and provide top level service.
• Maintains strong relationships with Sales and Marketing staff, Hockey Operations, Guest Services, designated event managers, Arena Operations, and the Box Office.
• Provides superior customer service in accordance with the company’s ONE GOAL mission.
• Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, suite holders and prospects.
• Adheres to company standards and maintains compliance with all policies and procedures.
• Performs other duties as assigned by manager.

Minimum Requirements:

• Candidate must have three – four (3-4) years of relevant experience.
• Four-year (4) Bachelor’s degree from an accredited college or university required.
• Strong existing client relationships and premium service experience required.
• Demonstrated ability to establish and cultivate long-lasting client relationships.
• Excellent people skills and an ability to interact effectively and in a professional, diplomatic, and mature manner with VIP’s as well as internal and external clients at all levels are a must.
• Ability to effectively lead and motivate a team of service professionals.
• High level of initiative, inner drive and attention to detail.
• Candidate must have problem solving skills as well as excellent communication and presentation skills.
• Candidates must be able to meet tight deadlines and work effectively in a high-pressure environment.
• The selected candidate must be able to work evenings, weekends, and holidays as required.
• Ability to work unsupervised and to function both independently and as a team member.
• Possess a valid driver’s license, possess a suitable driving history and be insurable by the Nashville Predators’ insurance carrier.
• As a condition of employment, qualified applicant will be subject to a background check, including criminal history, character references, previous employment verification and driving history.

Essential Physical Functions:

• Physical activities include sitting, walking, and standing for prolonged periods of time, as well as bending, squatting, climbing stairs, kneeling, twisting, lifting, grasping, balancing and handling of materials.
• Ability to move about the arena and navigate staircases frequently.
• Ability to speak and communicate clearly with others.
• Ability to work in cold temperatures on occasion.
• Ability to lift and carry a minimum of 20 lbs.
• High finger dexterity.
• Excellent speaking and listening skills, requiring the perception of speech.

Equipment Used:

• PC-based desktop; laptop.
• Company-issued cell phone.
• Multi-line phone system.