Coordinator Pharmacy Integrity

Walgreens; Deerfield (IL); On-site; USD 21,000 - 45,000; Full time

Job summary

Walgreens is seeking a Pharmacy Technician focused on controlled substances to research manual orders, analyze trends, and prepare reports for DEA agents. The role involves validating prescriber profiles, educating staff, and supporting audit processes within tight timeframes.

You will apply advanced Excel skills, query databases, and collaborate with Pharmacists to ensure accurate reporting and policy compliance. A strong attention to detail and communication skills are essential.

Qualifications

• High School Diploma or GED required with 3+ years as a pharmacy technician.
• PTCB certification required.
• Experience with prescriber licensing requirements (NPI, DEA, state licenses).
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Experience querying databases and analyzing data to identify issues and trends.

Responsibilities

• Researches and analyzes manually placed controlled substance orders to determine suspicious activity and educate users on proper procedures.
• Generates reports for DEA agents and builds Ad-Hoc queries to pull data beyond standard reporting within 48 hours.
• Maintains knowledge of controlled substance procedures, GFD policies, and DEA licensing requirements; assists stores via email and phone.
• Assists analysts with store audits for controlled substance losses and ensures timely, accurate reporting.

Skills

Analytical thinking

Communication

Data analysis

Attention to detail

Education

High School Diploma or GED

Certified Pharmacy Technician (PTCB)

Tools

Excel

PowerPoint

Query databases

SIMS

IC+

Job description

Job Summary :

Responsible for researching and analyzing manual controlled substance orders and controlled substance override requests. Generates Ad-Hoc and standardized reports for DEA agents within mandated timeframes by writing queries and using advanced features of Excel. Acts as a subject matter expert in controlled substance ordering procedures, DEA licensing, and the Good Faith Dispensing policy. Educates store users and supervisors on proper procedures. Reviews and audits controlled substance loss forms to ensure proper reporting. Validates and updates prescriber profiles as needed.

Job Responsibilities :

• Researches and analyzes controlled substance orders placed manually at store level. Determines if the orders are suspicious based on ordering patterns and circumstances, and takes appropriate actions to educate the user on proper ordering procedures.
• Generates reports and provides data to DEA agents on store dispensing patterns, and prescriber or patient profiles within a 48 hour window. Builds Ad-Hoc queries to pull data outside of normal reporting requirements.
• Maintains up-to-date knowledge about issues such as controlled substance ordering procedures, GFD policies, and DEA licensing requirements. Assists stores and field supervision with questions via email and phone on a variety of related topics.
• Assists analysts in creating and reviewing store audits for controlled substance losses. Collaborates with Pharmacy Managers and Supervisors to ensure that losses are reported within the required timeframe and with 100% accuracy.
• Manages prescriber ticket resolution system. Validates and updates prescriber records. Collaborates with Pharmacists to ensure that any prescription blocking is legitimate.
• Researches and analyzes requests for increases to controlled substance allocations. Makes informed decisions based on collaboration with Pharmacy Managers, Supervisors, and item vendors. Mitigates risk to the company by ensuring that due diligence is completed and documented.
• Assists in the implementation and updating of the Good Faith Dispensing and Target Drug Good Faith Dispensing policies.
• Utilizes skills in Excel, PowerPoint and the ability to query databases in order to assist analysts in the creation of presentations and training for store staff and supervision.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• High School Diploma/GED and at least 3 years of experience as a pharmacy technician.
• Required certification in Certified Pharmacy Technician as granted by PTCB.
• Experience with prescriber licensing requirements (NPI, DEA, and state licenses).
• Intermediate level skills in Microsoft Office (Excel, Word, and PowerPoint).
• Experience with query databases.
• Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience communicating effectively (written and verbal) as appropriate for the needs of the audience.

Preferred Qualifications

• Experience with internal Walgreens systems such as SIMS and IC+.
• Experience with controlled substance ordering procedures within Walgreens (PDQ’s, RxQuick Order, and Passport).

We will consider employment of qualified applicants with arrest and conviction records.

Salary Range:

$15 - $33.65 / Hourly