Senior Specialist Logistics

Walgreens; Pittsburgh (Allegheny County); On-site; USD 25,000 - 33,000; Full time

Job summary

Walgreens in Pittsburgh is seeking a Specialist Logistics professional to provide work direction, subject matter expertise, data analysis, and coordination of restricted zip code reporting, ensuring operational decisions support delivery performance.

You will guide the Logistics Team, monitor weather alerts and restricted areas, coordinate with third-party vendors, and help develop SOPs to improve efficiency while maintaining regulatory compliance.

Qualifications

• High school diploma or GED required.
• 2+ years in Specialty Pharmacy Operations (call center/customer service or fulfillment).
• At least 1 year in escalation resolution and de-escalation techniques.
• At least 6 months in Specialist Logistics role.

Responsibilities

• Communicates delivery issues with all relevant parties and takes action per SOPs.
• Coordinates package rescue, storage, and delivery with third party vendors.
• Reviews requests for re-shipments and escalates when necessary.
• Processes and tracks approved returns and ensures proper disposition of medications and insurance claims.
• Monitors weather alerts/restricted zip codes and advises leadership on restrictions.

Skills

Escalation resolution

De-escalation techniques

Root cause analysis

Time management

Education

High School Diploma or GED

Associate degree in healthcare or related area

Tools

Microsoft Office Suite

Job description

Job Summary

Responsible for proficiency in all the tasks required of the Specialist Logistics role, and additionally for providing work direction and subject matter expert support to the Logistics Team, data analysis, and coordination of restricted zip code reporting and providing operational decision-making/support in the case of restricted zip codes.

Job Responsibilities

• Communicates delivery issues with all relevant parties and action as appropriate based on the individual circumstances of each dispense following standard operating procedures.
• Coordinates package rescue, storage, and ultimate delivery with third party vendors.
• Reviews requests for re-shipments and escalates requests when necessary, using professional judgement and experience.
• Completes all steps for approved reshipments.
• Processes and tracks approved product returns and ensures appropriate disposition of returned medication and insurance claims.
• Reviews product complaints for potential manufacturer replacement and coordinates replacement in accordance with manufacturer-specific processes.
• Processes and tracks approved manufacturer product replacement shipments as well as return or other disposition of defective product.
• Monitors weather alerts/restricted zip codes and provide recommendations to leadership regarding restriction of shipments.
• Updates applications to indicate restricted zip codes when necessary.
• Partners with Operations teams to take action with respect to shipments scheduled/needing to be scheduled for delivery to restricted zip codes.
• Monitors Retail Depot shipment and takes the necessary action to ensure regulatory/contractual compliance throughout all steps.
• Compiles data for analysis, conducts root cause analysis.
• Assists in providing training, mentoring, and feedback and quality audits.
• Tracks team member productivity.
• Assists in developing, updating, and implementing Standard Operating Procedures related to Logistics Team functions
• Makes recommendations to supervisor regarding department schedules and adjustments to workflow balance based on business needs.
• Other responsibilities as judgment or necessity dictate.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Basic Qualifications

• High School Diploma or GED.
• At least 2 years of experience in Specialty Pharmacy Operations (call center/customer service work environment or fulfillment work environment).
• At least 1 year of experience in escalation resolution and the application of de-escalation techniques.
• At least 6 months of experience in the Specialist Logistics role.

Preferred Qualifications

• Associate Degree in healthcare, business, or related area of study.
• At least 2 years of experience in a call center or customer service work environment.
• Strong organizational, analytical, interpretive, problem solving, and time management skills.
• Strong written and verbal communication skills.
• Strong critical thinking and issue resolution skills.Intermediate skill level in Microsoft Office Suite.

Salary Range:

$18.25 - $$24.35 / Hourly