Coordinator, Patient Support Services - The Woodlands

Baylor College of Medicine; Houston (TX); On-site; USD 40,000 - 58,000; Full time

Job summary

Baylor College of Medicine seeks a Coordinator, Patient Support Services to join the CHI St. Luke's - The Woodlands ENT Clinic.

The successful candidate will support patients with compassionate care and work closely with surgeons in an outpatient setting, coordinating referrals, records, and scheduling for facial plastic and ENT procedures. The role emphasizes administrative duties, intra-team communication, and a strong focus on delivering a positive patient experience in a busy outpatient

Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Responsibilities

• Enters and maintains patient records.
• Corresponds with patient's referring physician as needed.
• Reviews referral data and ensures referral loops close timely.
• Provides administrative support for physicians as needed.
• Manages calls and messages as needed.
• Assists providers in clinic as core support.
• Contributes to a positive patient experience.
• Coordinates scheduling for facial plastic and reconstructive procedures.
• Acts as primary surgery scheduler; optimizes operating room utilization.

Skills

Customer service

Administrative support

Scheduling

Education

High school diploma or GED

Job description

Summary

The Bobby R. Alford Department of Otolaryngology - Head and Neck Surgery is in search of a Coordinator, Patient Support Services to join our growing clinical practice at CHI St. Luke's - The Woodlands ENT Clinic. The successful candidate will positively contribute to our patients' experience by providing compassionate care and being a reliable member of the team. Ideally, candidates will have an interest in working in an outpatient facility with surgical patients and the desire to work closely with surgeons in an outpatient setting.

Summary

The Bobby R. Alford Department of Otolaryngology - Head and Neck Surgery is in search of a Coordinator, Patient Support Services to join our growing clinical practice at CHI St. Luke's - The Woodlands ENT Clinic. The successful candidate will positively contribute to our patients' experience by providing compassionate care and being a reliable member of the team. Ideally, candidates will have an interest in working in an outpatient facility with surgical patients and the desire to work closely with surgeons in an outpatient setting.

Job Duties

• Enters and maintains patient records.
• Corresponds with patient's referring physician as needed.
• Reviews referral data and ensures all referral loops are being closed in an effective and timely manner.
• Provides administrative support for physicians as needed.
• Manages calls and messages as needed
• Assists providers in clinic acting as core support when needed
• Contributes to a positive patient experience.
• Manages and coordinates incoming patient referrals as needed.
• Enters orders for patient tests under direction of MD/NP/PA.
• Coordinates scheduling for facial plastic and reconstructive procedures, including cosmetic and medically necessary surgeries.
• Takes inventory of clinic supplies and order supplies as needed, maintains exam room stock daily.
• Provides direct administrative and scheduling support to facial plastic surgeons and Otolaryngology faculty.
• Serves as primary surgery scheduler, optimizing operating room utilization and aligning surgeon, facility, and patient availability.
• Provides other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• An associate's or bachelor's degree in healthcare administration or a business-related field may substitute for experience.
• Prior healthcare customer service experience.

Work Authorization Requirement

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.