Coordinator, Patient Support Services - The Woodlands

Baylor College of Medicine; The Woodlands (TX); On-site; USD 39,000 - 46,000; Full time

Job summary

Baylor College of Medicine in The Woodlands, TX is seeking a Coordinator, Patient Support Services to join the Otolaryngology division onsite. The role focuses on administrative coordination, patient records, referrals, scheduling, and supporting surgeons in an outpatient clinic setting.

The successful candidate will have a high school diploma or GED and at least two years of relevant experience; associate or bachelor's in healthcare administration may substitute.

Qualifications

• High school diploma or GED required.
• Two years of relevant experience required.

Responsibilities

• Enter and maintain patient records.
• Correspond with referring physicians as needed.
• Review referral data and close referral loops.
• Provide administrative support for physicians.
• Manage calls and messages.
• Assist providers in clinic as core support.
• Contribute to a positive patient experience.
• Coordinate scheduling for facial plastic and reconstructive procedures.
• Serve as primary surgery scheduler to optimize OR utilization.

Education

High school diploma or GED

Job description

Coordinator, Patient Support Services - The Woodlands

Division: Otolaryngology

Work Arrangement: Onsite only

Location: The Woodlands, TX

Salary Range: $39,150 - $46,059

FLSA Status: Nonexempt

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Summary

The Bobby R. Alford Department of Otolaryngology - Head and Neck Surgery is in search of a Coordinator, Patient Support Services to join our growing clinical practice at CHI St. Luke's - The Woodlands ENT Clinic. The successful candidate will positively contribute to our patients' experience by providing compassionate care and being a reliable member of the team. Ideally, candidates will have an interest in working in an outpatient facility with surgical patients and the desire to work closely with surgeons in an outpatient setting.

Job Duties

• Enters and maintains patient records.
• Corresponds with patient's referring physician as needed.
• Reviews referral data and ensures all referral loops are being closed in an effective and timely manner.
• Provides administrative support for physicians as needed.
• Manages calls and messages as needed
• Assists providers in clinic acting as core support when needed
• Contributes to a positive patient experience.
• Manages and coordinates incoming patient referrals as needed.
• Enters orders for patient tests under direction of MD/NP/PA.
• Coordinates scheduling for facial plastic and reconstructive procedures, including cosmetic and medically necessary surgeries.
• Takes inventory of clinic supplies and order supplies as needed, maintains exam room stock daily.
• Provides direct administrative and scheduling support to facial plastic surgeons and Otolaryngology faculty.
• Serves as primary surgery scheduler, optimizing operating room utilization and aligning surgeon, facility, and patient availability.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• An associate's or bachelor's degree in healthcare administration or a business-related field may substitute for experience.
• Prior healthcare customer service experience.

Work Authorization Requirement:

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Requisition ID: 26649

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.