Senior Clinical Secretary - Otolaryngology

Dartmouth-Hitchcock Health; Lebanon (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Dartmouth-Hitchcock Health in Lebanon, NH is seeking an experienced administrative support professional to manage patient scheduling, calendars, and a variety of office tasks, supporting clinical staff and patients with professionalism.

The role requires strong communication, basic medical terminology, and proficiency with Word, Excel, and PowerPoint. You will coordinate meetings, process forms, and assist with general office duties in a fast-paced healthcare setting.

Qualifications

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.

Responsibilities

• Answers telephone, screens and directs calls, gives directions, and takes messages.
• Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
• Designs, analyzes, and coordinates master and other schedules.
• Maintains, tracks, and sends charts; may provide scribing and other administrative support to clinical staff.
• Types letters, memoranda, manuscripts, grants, etc.; composes and edits correspondence.
• Creates forms and spreadsheets, tables, charts, databases and slides.
• Performs file/record management; prepares/constructs charts and patient records; obtains new medical record numbers.
• Completes and processes a variety of reports, forms, reimbursements, etc.; obtains authorizations and pre-certifications.
• Conducts on the job training for new staff members and directs the work of others.
• Creates agendas and takes minutes for meetings.
• Coordinates conferences/meetings and travel arrangements.
• Performs budget tracking and record keeping; addresses billing concerns and reviews billing sheets.

Skills

Public interaction

Scheduling

Customer service

Medical terminology knowledge

Excellent communication

Education

High School diploma with 3 years administrative support experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

MS Publisher

Job description

Overview

Performs a variety of independent administrative support in addition to a wide range of customer service-related duties. Schedules patients, manages multiple calendars, schedules surgical/infusion procedures. Designs, analyzes and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc.

Responsibilities

• Answers telephone, screens and directs calls, gives directions, and takes messages.
• Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
• Designs, analyzes, and coordinates master and other schedules.
• Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
• Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.
• Creates forms and spreadsheets, tables, charts, databases and slides.
• Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
• Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
• Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
• Creates agendas and takes minutes for meetings.
• Coordinates conferences/meetings and make travel arrangements.
• Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets.
• Prepares grants and negotiates outside contracts.
• Performs other duties as required or assigned.

Qualifications

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.

Required Licensure/Certifications

• None