Coordinator Patient Concierge

Cardinal Health, Inc.; Fresno (CA); On-site; USD 32,000 - 35,000; Full time

Job summary

Cardinal Health, Inc. is hiring a Patient Concierge at our Fresno location to support the Practice Operations Management by assisting patients with non-clinical tasks and ensuring a comfortable treatment experience.

You will greet patients, manage phones, schedule appointments, and handle payments with accuracy, while verifying insurance details and coordinating records with outside sources. The role emphasizes punctuality, reliability, and a teamwork mindset, with preference given to candidates

Qualifications

• 1-3 years of experience, preferred.
• High School Diploma, GED or equivalent work experience, preferred.
• Medical Office experience, highly preferred.
• Bilingual in Spanish, highly preferred.

Responsibilities

• Greet patients and families.
• Answer center telephones, distribute faxes, and prepare customer files.
• Schedule patient appointments.
• Receive and correctly record receipts of patient payments.
• Enter, verify and update patient demographic and insurance information.
• Obtain insurance verifications, pre-authorizations and pre-determinations.
• Process requests for records from outside sources.
• Scan data into document imaging software.
• Regular attendance and punctuality.
• Contributes to team effort by accomplishing related results as needed.
• Ensures that all processing and reporting deadlines are consistently achieved.

Skills

Customer service

Spanish language

Education

High School Diploma/GED

Tools

Document imaging software

Job description

What Patient Concierge contributes to Cardinal HealthPractice Operations Management oversees the business and administrative operations of a medical practice.Patient Concierge assist patients with non-clinical tasks (i.e. lodging, transportation, general customer service) to make their treatment more comfortable and convenient.ResponsibilitiesGreet patients and families.Answer center telephones, distribute faxes, and prepare customer files.Schedule patient appointments.Receive and correctly record receipts of patient payments.Enter, verify and update patient demographic and insurance information.Obtain insurance verifications (VOB), pre-authorizations and pre-determinations.Process requests for records from outside sources.Scan data into document imaging software.Regular attendance and punctuality.Contributes to team effort by accomplishing related results as needed.Ensures that all processing and reporting deadlines are consistently achieved.Perform any other functions as required by management.Qualifications1-3 years of experience, preferredHigh School Diploma, GED or equivalent work experience, preferredMedical Office experience, highly preferredBilingual in Spanish, highly preferredWhat is expected of you and others at this levelApplies acquired job skills and company policies and procedures to complete standard tasksWorks on routine assignments that require basic problem resolutionRefers to policies and past practices for guidanceReceives general direction on standard work; receives detailed instruction on new assignmentsConsults with supervisor or senior peers on complex and unusual problemsLocationcCARE Fresno7130 N Millbrook Ave.Fresno, CA 93720Anticipated hourly range: $23.00 per hour - $25.20 per hourBonus eligible: NoBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 12/4/2026 *if interested in opportunity, please submit application as soon as possible.The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here