Coordinator, Operations Support

Saddle Creek Logistics Services; Town of Texas, Northern (WI, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Medical

Dental

Vision

HSA

401(k) match

Vacation

Holidays

Personal time

EAP

Tuition reimbursement

Life insurance

Short term disability

Job summary

Saddle Creek Logistics Services is seeking an Operations Support Coordinator to handle warehouse floor support and coordinate all inbound/outbound trucks with proper documentation.

This role acts as the primary contact for drivers and carriers, supports waving and documenting orders, and assists in returns processing as needed by the operation. A fast-paced environment demands strong communication and organizational skills.

Qualifications

• High School Diploma or GED required.
• Associate’s degree preferred.
• Six (6) months experience or more in a customer service, client-facing, or clerical role.
• Experience with warehouse management systems (WMS) is preferred.
• Experience working in a warehouse, light industrial, or similar setting is preferred.

Responsibilities

• Communicate with carrier dispatch and clients’ drivers professionally.
• Schedule inbound and outbound shipments through TMS and communicate truck schedule.
• Manage Bills of Lading (BOLs).
• Act as liaison between drivers and Saddle Creek personnel on shipment questions.
• Research and offer solutions for driver-based issues.
• Assist warehouse leads and operations teams.
• Generate and retain required reporting for operations.
• Wave orders, document returns, and exchanges including receipts and shipping docs.

Skills

Verbal communication

Interpersonal skills

Problem solving

Microsoft Office

Education

High School Diploma or GED

Associate’s degree preferred

Tools

WMS

TMS

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits:

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee-only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek.

Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Summary

The Operations Support Coordinator is responsible for providing support to the warehouse floor operations. This position will coordinate all incoming and outgoing trucks and ensure the proper documentation is prepared. Operations Coordinator will act as the primary point of contact for drivers and carriers. In addition to driver and carrier duties, Operations Coordinators will support waving and documenting orders and returns as needed by the operation.

Responsibilities

• Communicate with carrier dispatch and clients’ drivers verbally and in writing with a professional and positive attitude.
• Schedule inbound and outbound shipments through transportation management systems (TMS) and communicate truck schedule.
• Manage Bill of Ladings (BOLs).
• Act as liaison between drivers and Saddle Creek personnel on any issues or questions with shipments.
• Research and offer solutions for driver-based issues or questions.
• Assist warehouse leads and operations teams.
• Generate and retain required reporting for operations.
• Wave orders, document returns, and exchanges including generating receipts and shipping documents.
• Check in carriers for appointments.
• Verify quality, timeliness, and accuracy of receiving process.
• Assists in answering phones.
• Order packaging and general warehouse supplies.
• Prints labels for operations use.
• Other duties as assigned by supervisor or manager.

Qualifications

Education/Experience

• High School Diploma or GED
• Associate’s degree preferred
• Six (6) months experience or more in a customer service, client-facing, or clerical role.
• Experience with working with warehouse management systems (WMS) is preferred.
• Experience working in a warehouse, light industrial, or similar setting is preferred.

Knowledge, Skills and Abilities

• Able to work in a fast-paced environment
• Excellent verbal and written communication skills, especially through e-mail and over the phone
• Strong interpersonal skills
• Good problem-solving, conflict resolution, and prioritizing skills.
• Experience in preparing and maintaining accurate records and reports.
• Ability to follow both written and verbal instructions.
• Proficiency with technology and experience within Microsoft Suite (Outlook, Word, Excel, PowerPoint)
• Comfortable working in office and warehouse environments, including non-climate-controlled areas.

Saddle Creek is an Equal Opportunity employer and an Affine Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

View the EEO poster here.

View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.

Since 1966, Saddle Creek has grown from a family-owned warehouse in Lakeland, Florida, into one of the country’s largest family-owned third-party logistics providers. From day one, our associates have helped build Saddle Creek into the company it is today—serving customers, supporting one another and living our values of service, respect, accountability and integrity.

Here, you can build your skills, do meaningful work, and be part of a team that values people.

Will you join us? Explore what it’s like to work at Saddle Creek by reading our Associates' Stories blog. You can also learn more about Saddle Creek careers, our culture and the opportunities available across our organization.

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