Client Services Coordinator; M-F 8am-4:30pm

Saddle Creek Logistics Services; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay with skill pay and shift?d·

Benefits package including medical, &c

HSA with employer contribution

Weekly 401(k) match

Vacation immediate upon hire

8 holidays per calendar year

Personal time after 90 days

EAP and identity theft protection

Tuition reimbursement

Company paid life insurance and short‑

Job summary

Saddle Creek Logistics Services is seeking a customer service professional to support client relationships and coordinate communications with partners and carriers.

The role focuses on proactive problem solving, accurate record-keeping, and clear status updates for internal teams and clients.

Qualifications

• Associates’ Degree preferred.
• High School Diploma or GED required.
• At least six months in a customer service role.
• Experience with Warehouse Management Systems (WMS) is preferred.
• Excellent written and verbal communication; strong interpersonal skills.

Responsibilities

• Communicates with customers verbally and in writing with a professional attitude.
• Support client relationships by acting as an extension of the client’s business.
• Build rapport with partners; manage relationships and set expectations.

Skills

Customer service experience

Communication skills

Problem solving

Attention to detail

MS Office proficiency

Education

Associates’ Degree

High School Diploma or GED

Tools

WMS

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee-only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company paid life insurance and short term disability

Responsibilities

• Communicates with the customer verbally and in writing with a professional and positive attitude.
• Support client relationship by becoming an extension of our client's business
• Build strong rapport with partners with managing relationships, setting expectation and status communication
• Assist clients with questions, offer solutions, researches issues and provides status updates
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
• Proactively identify process improvements that enhance the Client experience and streamlines operations
• Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed.
• Communicates client requested projects with the operation (Kitting, Receiving, etc.)
• Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors; Supports parcel requests and issues from carrier or client and escalates as needed.
• Oversees CRM and dispatches tickets appropriately
• Supports new client implementations/enhancements as needed.

Qualifications

• Associates’ Degree preferred
• High School Diploma or GED required.
• Must have at least six (6) months of experience in a customer service role.
• Experience with working with a warehouse management systems (WMS) is preferred.
• Knowledge, Skills and Abilities Excellent communication both verbally and in writing, especially through e-mail and over the phone Strong interpersonal skills Comfortable presenting in front of others Good problem solving and prioritizing skills Ability to effectively manage and resolve conflict Attention to detail to prepare and maintain accurate records and reports Ability to follow both written and verbal instructions Technology savvy Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred Comfortable working in both office and warehouse environment with wide temperature ranges Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization.

Equal Employment Opportunity

Saddle Creek is an Equal Opportunity employer and an Aff… as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here. Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.

About Saddle Creek

Saddle Creek is in the logistics business. Over the past 60 years, our associates built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we’ve experienced requires smart, dedicated people working in a supportive environment. Growing our family since 1966.

Company Culture

Will you join us? Learn what our associates are saying about their career experiences at Saddle Creek on the Associates' Stories Blog. Learn more information about all Saddle Creek careers and our culture.

Note

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