Dior Shoe Ambassador, Neiman Marcus San Francisco

LVMH Group; San Francisco (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Employee discount program

Benefits package including medical, Rx

Job summary

Christian Dior Couture in San Francisco is seeking a Dior Shoe Ambassador to support the Neiman Marcus team with day-to-day sales, client journeys, recruitment, and operational and visual merchandising tasks for the Dior shoe business.

You will deliver expert product knowledge, create an exceptional client experience, train store teams, maintain Dior standards, and manage POS processes while upholding company policies and safety.

Qualifications

• Minimum of 3 years of retail operations, cashier, or sales support experience; luxury retail experience preferred.
• Ability to work a full-time schedule, including evenings, weekends, and holidays as business needs require.
• Strong interpersonal, communication, organizational, and follow-through skills.
• Ability to stand for extended periods and regularly move, lift, and handle merchandise, fixtures, and supplies as required by the role.
• Demonstrated ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Commitment to upholding all company policies, procedures, regulations, and standards.

Responsibilities

• Maintain a strong Dior brand presence through collaboration, engagement, and adherence to all brand standards.
• Ensure every client receives an exceptional experience by creating a welcoming environment, delivering personalized service, and partnering effectively with leased department store teams.
• Deliver expert product knowledge and brand storytelling to elevate the client experience and drive sales.
• Build and maintain strong relationships with leased department store sellers through ongoing communication, partnership, and follow-up.
• Enable sales performance by providing training, styling guidance, and collection insights to leased department store teams.
• Communicate client feedback, business opportunities, and operational insights to management.
• Execute and maintain visual merchandising standards in accordance with Dior guidelines.
• Complete all boutique opening and closing procedures, including POS operations and related Dioroutine tasks.
• Process all Dior POS transactions accurately, including dual-ring procedures, while ensuring full compliance with payment and retention policies.
• Support preparation and packaging of client purchases in accordance with Dior presentation standards.
• Maintain inventory accuracy through cycle counts, physical inventories, and stock audits, ensuring timely identification and communication of discrepancies.
• Oversee and execute all product movements, including shipments, transfers, loans, returns, and retrievals.
• Maintain organization, cleanliness, and operational standards within stockrooms and all boutique work areas.
• Manage daily operational tasks, including supply ordering and execution of Dioroutine priorities.
• Complete required daily and weekly reporting, including exception reporting, follow-up actions, and sales and banking reconciliation.
• Support overall boutique operations while ensuring adherence to company policies, procedures, safety, security, and compliance standards.

Skills

Retail operations experience

Job description

Working with the Neiman Marcus team , the Dior Shoe Ambassador is responsible for the day-to-day sales support, client journey & recruitment , and operational & visual merchandising support of the Dior shoe business .

Job responsibilities

• Maintain a strong Dior brand presence through collaboration, engagement, and adherence to all brand standards.
• Ensure every client receives an exceptional experience by creating a welcoming environment, delivering personalized service, and partnering effectively with leased department store teams.
• Deliver expert product knowledge and brand storytelling to elevate the client experience and drive sales.
• Build and maintain strong relationships with leased department store sellers through ongoing communication, partnership, and follow-up.
• Enable sales performance by providing training, styling guidance, and collection insights to leased department store teams.
• Communicate client feedback, business opportunities, and operational insights to management.
• Execute and maintain visual merchandising standards in accordance with Dior guidelines.
• Complete all boutique opening and closing procedures, including POS operations and related Dioroutine tasks.
• Process all Dior POS transactions accurately, including dual-ring procedures, while ensuring full compliance with payment and retention policies.
• Support preparation and packaging of client purchases in accordance with Dior presentation standards.
• Maintain inventory accuracy through cycle counts, physical inventories, and stock audits, ensuring timely identification and communication of discrepancies.
• Oversee and execute all product movements, including shipments, transfers, loans, returns, and retrievals.
• Maintain organization, cleanliness, and operational standards within stockrooms and all boutique work areas.
• Manage daily operational tasks, including supply ordering and execution of Dioroutine priorities.
• Complete required daily and weekly reporting, including exception reporting, follow-up actions, and sales and banking reconciliation.
• Support overall boutique operations while ensuring adherence to company policies, procedures, safety, security, and compliance standards.

Profile

Requirements

• Minimum of 3 years of retail operations, cashier, or sales support experience; luxury retail experience preferred.
• Ability to work a full-time schedule, including evenings, weekends, and holidays as business needs require.
• Strong interpersonal, communication, organizational, and follow-through skills.
• Ability to stand for extended periods and regularly move, lift, and handle merchandise, fixtures, and supplies as required by the role.
• Demonstrated ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Commitment to upholding all company policies, procedures, regulations, and standards.

Additional information

The selected candidate will be offered a salary within the range of $24.50 - $26.50 per hour, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Hous of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.