Client Service Representative - Saks NY

LVMH Group; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Comprehensive benefits package

401k with employer matching

Job summary

Christian Dior Couture, part of the LVMH Group, seeks a Client Service Representative for its New York boutique. You will manage day-to-day client service, POS coordination, and cash handling while supporting boutique operations.

The role requires a minimum of 3 years in luxury retail, flexible full-time hours including nights and weekends, and travel as needed. The compensation ranges $21-$25 per hour plus bonus eligibility, with a comprehensive benefits package.

Qualifications

• At least 3 years of retail cashiering experience; luxury background preferred.
• Full-time schedule including nights, weekends, and holidays as needed.
• Strong interpersonal, communication, and organizational skills.
• Stand for long periods and lift/move merchandise and fixtures.
• Willingness to follow company policies and procedures.
• Willingness to travel, as needed.

Responsibilities

• Provide outstanding client service in a friendly, welcoming environment.
• Ring on registers accurately and maintain cash/media.
• Answer calls with proper etiquette and handle client inquiries.
• Assist in packing or wrapping merchandise.
• Handle exchanges/returns with Boutique Leadership Team.
• Communicate client requests/feedback to management.
• Complete opening/closing procedures and secure cash/receipts.
• Maintain orderly register area and stock supplies.
• Assist in floor moves and merchandising, display upkeep.
• Support on the selling floor as needed.
• Participate in inventories.
• Suggest improvements to service and cash-wrap efficiency.
• Support general boutique operations including safety and security.

Skills

Retail cashiering

Luxury retail experience

Customer service

Interpersonal skills

Communication

Organization

Follow-through

Ability to travel

Job description

Working with the Boutique Management, the Client Service Representative is responsible for the day-to-day management of the Client Service functions of the Boutique. Responsibilities include coordinating the POS System, Aftersales, Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, Client Service, and assisting in all areas of Boutique operations as needed

Job responsibilities

• Ensure that each client receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging clients, maintaining housekeeping standards, have product knowledge and all other aspects of client service.
• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
• Use proper telephone etiquette when answering the phone, taking messages, answering client inquiries, and when transferring calls
• Assist in packing or wrapping clients’ merchandise.
• In partnership with Boutique Leadership Team, handle all client exchanges or returns
• Communicate client requests and feedback to management.
• Complete all opening and closing procedures including securing all cash and receipts.
• Maintain orderly appearance of register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping
• Provide support when needed to the selling floor
• Participate in all inventories.
• Help solve problems and make informed suggestions that affect the service, and efficiency of the cash wrap area
• Support in general Boutique operational tasks, including safety and security, policy and procedures.

Profile

• At least 3+ years of retail cashiering experience, with a luxury background preferred.
• Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed
• Strong interpersonal, communication, organization and follow-through skills
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
• Willingness to adhere to all company policies, procedures, regulations, and standards.
• Availability to travel, as needed

Additional information

The selected candidate will be offered a salary within the range of $21-$25 per hour, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.