Coordinator of Volunteer and Visitor Services

NYC Service; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Opportunity to connect with diverse individuals

Contribution to nonprofit goals

Work in a historic building with views of Lower Manhattan

Job summary

A community service nonprofit in New York City seeks a Coordinator of Volunteer and Visitor Services. The role involves matching local volunteers with visitors, managing communications, and ensuring smooth logistics for excursions. Ideal candidates are detail-oriented, friendly, and comfortable with technology. A commitment of at least 8 months is required, with an option to extend. This onsite position offers a chance to contribute to a significant cause while enjoying the vibrancy of NYC.

Qualifications

• Very comfortable speaking with people over the phone.
• Friendly, articulate, and patient.
• Detail-oriented, multi-tasker, and fast learner.
• Basic computer skills on PC platform.
• Able to learn new software.

Responsibilities

• Match Greeters with visitors based on interests.
• Enter scheduling information into the database.
• Send confirmation emails regarding Greet logistics.
• Troubleshoot scheduling problems and cancellations.

Skills

Communication skills

Detail-oriented

Multi-tasking

Basic computer skills

Articulate and friendly

Job description

Coordinator of Volunteer and Visitor Services

Big Apple Greeter connects visitors to New York City with local volunteers (Greeters) for a free, four‑hour excursion ("Greet"). Greeters are not tour guides but New Yorkers who make their guests feel welcome as they visit NYC neighborhoods.

For Greeter/Visitor experiences to be successful, it’s essential that the logistics of the "Greet" go smoothly. The Coordinator of Volunteer and Visitor Services plays a big role in ensuring that this happens.
This position is onsite. There is a minimum of 8 months commitment, with a preference for longer.

Responsibilities

• Get to know our Greeters via phone to match them with visitors. Expand our Greeter database with relevant information about them and their knowledge of NYC.
• Match Greeters with visitors based on the Greeters’ areas of knowledge and the visitors’ interests.
• Enter information such as date, time, and place about a scheduled Greet into our proprietary database (training will be provided).
• Send confirmation emails to both visitors and Greeters regarding the logistics of the Greet.
• Reach out to visitors and Greeters via phone, text, WhatsApp, or email if they do not reply to confirmation emails.
• Troubleshoot scheduling problems such as cancellations and changes to Greets, including trying to find a replacement Greeter should the scheduled Greeter become unavailable.
• Other related tasks as needed.

Qualifications

• Very comfortable speaking with people over the phone. This will include our Greeters and NYC visitors, some of whom may be from another country.
• Friendly, articulate, and patient, with a genuine desire to keep our Greeters happy and visitors satisfied with their Greet.
• Detail‑oriented, multi‑tasker, and fast learner.
• Basic computer skills on PC platform (knowledge of MS Word and Excel a plus).
• Able to learn new software. Training in our unique database software will be provided.
• Must be willing to work onsite in our office.
• Can make a minimum of an 8‑month commitment, with a preference for those who can commit for one year or longer.

What the position is suitable for

Seeks an onsite volunteer position working alongside a friendly, dedicated, and diverse volunteer corps;
Is a people‑person who likes communicating with others who have a broad range of experiences and personalities;
Takes pride in knowing that they are making a significant contribution to helping a non‑profit organization achieve its goals;
Loves New York City and is enthusiastic about our mission of connecting New Yorkers with visitors for unforgettable experiences;
Can join free walking tours that are scheduled from time to time;
Will enjoy working in an office within a historic building with large windows offering incredible views of Lower Manhattan.

Issue Area(s) Arts & culture

Population Served Visitors & Travelers

Age Minimum (with Adult): 18+, Minimum Age: 18+

253 Broadway, 8th floor, New York, NY 10007