Coordinator, Major and Planned Giving

WETA; Arlington (VA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

WETA, based in Arlington, VA, seeks a Major and Planned Giving Department Coordinator to provide frontline donor service for Leadership Circle donors ($1200+ annual giving). You will engage donors via phone and email, maintain donor records, and support gift processing while upholding WETA’s mission in public media.

The role requires a customer-centric approach, strong attention to detail, and the ability to work onsite at least two days a week with hybrid work for remaining days.

Qualifications

• Excellent verbal and written communication with donors.
• Experience with donor databases and CRM systems is preferred.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.

Responsibilities

• Answer and respond to Leadership Circle Hotline calls and messages.
• Serve as first contact for donor emails and inquiries via [e-mail].
• Record donor interactions in the donor database and ensure data hygiene.
• Update donor account information and recognize donors accurately.
• Assist with day-to-day donor services and related projects as assigned.

Skills

Donor Services

CRM systems

Donor data hygiene

Communication skills

Multitasking

Problem solving

Microsoft Office

Education

BA/BS degree

Tools

ROI Solutions Revolution CRM

Engaging Networks

Job description

POSITION OVERVIEW:

The Major and Planned Giving Department Coordinator will primarily serve as a frontline donor service representative for Leadership Circle level ($1200 or more in annual giving) WETA donors. As a member of a team of skilled and experienced fundraisers, the Coordinator’s role is to ensure positive and respectful engagements in writing and over the phone with WETA’s generous and loyal donors. This position offers the opportunity to gain experience in knowledge of individual giving philanthropy, gift vehicles and excellence in donor services while impacting the important mission of public media.

Brief Description

POSITION OVERVIEW:

The Major and Planned Giving Department Coordinator will primarily serve as a frontline donor service representative for Leadership Circle level ($1200 or more in annual giving) WETA donors. As a member of a team of skilled and experienced fundraisers, the Coordinator’s role is to ensure positive and respectful engagements in writing and over the phone with WETA’s generous and loyal donors. This position offers the opportunity to gain experience in knowledge of individual giving philanthropy, gift vehicles and excellence in donor services while impacting the important mission of public media.

The ideal candidate should always have a customer-centric and cheerful outlook while possessing high attention to detail, ability to multi-task and problem-solving skills. Staff are expected to work in the office at least two days a week and from home the remaining weekdays. Access to high-speed Internet in the home is required for this position.

Primary Responsibilities

• Donor Services
• Answer and respond appropriately to Leadership Circle Hotline calls and messages.
• Manage as first point of contact for reading, responding and directing donor emails to the [e-mail] account.
• Acknowledge contributions as first contact to non-portfolio donors by phone and email.
• Record all donor interactions in donor database,
• Speak knowledgably about WETA and public media programs and services.
• Donor Data Hygiene
• Update donor account information in database.
• Returned mail and donor supplied changes.
• Manage duplicate donor accounts.
• Manage recognition listing and salutation information.
• Electronic Donor Gift Information
• Identify wire and electronic gifts from bank reports.
• Process for internal use the post office box gift log and scans.
• Process reclass gift log for department.
• Daytime and Evening Donor and Community Event Assistance
• Perform related projects and other duties as assigned.
  
  

Additional Skills And Qualifications

Excellent verbal and written communications skills; excellent listening skills and ability to demonstrate compassion, professionalism, enthusiasm, and cheerfulness even with the most challenging donors.

Organized, detail-oriented self-starter who can work independently and as part of a team; ability to juggle multiple tasks and solve unanticipated problems quickly and efficiently.

Strong ability to multitask and change focus based on caller needs. Good time management skills. Can promptly respond to incoming emails and quickly resolve caller issues.

• Knowledge of fundraising database technology and ability to apply it to fundraising development and operations support.
• Experience with CRM systems such as ROI Solutions Revolution CRM, Engaging Networks or equivalent systems preferred.
• Excellent time management and organizational skills.
• Meticulous approach to work and keen eye for details.
• Ability to interact with a wide variety of people using diplomacy, tact, and discretion.
• Demonstrated ability to work effectively both independently and in a team environment.
• Demonstrated ability to successfully perform duties in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
• Strong understanding and application of computer technology to efficiently accomplish work using Microsoft Office programs.
  
  

Education

• ?BA/BS (4-Year College / University Degree)
  
  

LOCATION:

WETA and NewsHour Productions are Washington, DC established media and news organizations. We are a largely local workforce based out of the Campbell Place office in Arlington, VA. WETA and NewsHour Productions value employee flexibility when possible. Most positions based in our Arlington, VA office will be onsite or hybrid, depending upon the role.

Company Overview

WETA, the flagship public media station in the nation’s capital, produces and distributes content that informs, inspires, and enriches lives.

As the second-largest producing station for the public media system, WETA creates programming to explore history, arts, and culture, partnering with acclaimed filmmakers such as Ken Burns and Dr. Henry Louis Gates, Jr. National WETA productions include The American Revolution and Finding Your Roots, among many others. WETA is also home to PBS News, the primary daily, breaking, and special news producer for PBS. Its broadcast productions include PBS News Hour, Washington Week with The Atlantic, Horizons from PBS News, and Compass Points from PBS News, as well as specials, documentaries, and a robust footprint across digital platforms.

Locally, WETA serves audiences across Washington, D.C., Virginia, and Maryland, through television, radio, and digital platforms. Audiences access WETA on broadcast channels WETA PBS, WETA UK, WETA Metro, WETA World, and WETA PBS Kids, and digitally through the free streaming platform WETA+. Listeners tune into WETA Classical, the exclusive home for classical music in the Greater Washington area, via radio, online, and the WETA Classical app. Benefits | WETA

Equal Employment Opportunity

WETA and NewsHour Productions are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internships. WETA and NewsHour Productions make hiring decisions based solely on qualifications, merit, and business needs at the time.