Coordinator - Laboratory Services

Henry Ford Health System; Jackson (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Henry Ford Health System in Detroit area seeks a Laboratory Operations Coordinator to manage daily lab activities, staff scheduling, and employee records, while driving quality improvement and regulatory compliance across ambulatory care settings in collaboration with the Henry Ford Jackson Hospital laboratory.

The role involves coordinating specimen processing, testing, reporting, and overseeing competency and training of staff, Residents, Fellows, and students, with potential travel to other

Qualifications

• Bachelor's degree in chemical, physical or biologic science, medical technology or clinical laboratory science is required.
• 3–5 years of progressive responsibility is required.
• Demonstrated leadership, technical proficiency and knowledge to coordinate lab work.
• Certification at technologist level (ASCP, NCA, ASM, AABB, ACS or HEW) preferred.
• Working knowledge of statistics and Microsoft Office tools.

Responsibilities

• Coordinate daily laboratory operations including staff scheduling and assignments.
• Assist staff and leaders to meet customer expectations using quality management techniques.
• Maintain employee records: attendance, work assignments, performance, proficiency testing, competency.
• Coordinate preventive maintenance programs records.
• Coordinate validation of new methods, instruments and software.
• On-board new employees and coordinate training for residents, fellows, and students.
• Ensure compliance with policies, procedures, safety, and regulatory requirements.

Skills

Client relations

Staff scheduling

Leadership

Record management

Quality improvement

Education

Bachelor's degree in chemical, physical or biologic science / medical technology / clinical laboratory science

Tools

MS Word

MS Excel

MS PowerPoint

Job description

We are seeking an individual with a strong interest in client relations and staff scheduling, as well as a desire to grow into a role that includes oversight of employee assignments, competency assessments, and record management. This individual will be responsible for maintaining positive customer relationships within ambulatory care settings while collaborating closely with the main laboratory at Henry Ford Jackson Hospital to support quality metrics, address operational deviations, and promote continuous improvement. Occasional travel to laboratory sites throughout the Jackson market may be required. The coordinator will also have the opportunity and expectation to participate in periodic CAP inspections, helping ensure the laboratory fulfills its responsibilities as an inspection unit. Additional duties and responsibilities will be assigned as the position and departmental needs continue to evolve.

GENERAL SUMMARY:

Reporting to Laboratory Director or Manager, coordinates daily operation of large or technically complex laboratory areas. Coordinates specimen processing, testing, and reporting to ensure standard work methods and consistent quality. Oversees employee assignments, competency, and record keeping. Leads daily management of quality and deviation management. Coordinates technical projects such as instrument evaluation and method validation.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• 1. Coordinates daily operations of the laboratory including scheduling employees and daily work assignments across large or technically complex sections of the lab. Ensures appropriate specimen accessioning, testing, and reporting to meet service standards.
• 2. Assists other laboratory staff and leaders to meet or exceed customer expectations. This often involves the use of quality management techniques to gather data and improve processes.
• 3. Compiles and maintains employee records including attendance, work assignments, performance records, proficiency testing, and competency records as required by accrediting agencies.
• 4. Coordinates activities and maintains records of preventive maintenance programs.
• 5. Coordinates the validation of new methods, instruments and software as required.
• 5. Coordinates the validation of new methods, instruments and software as required.
• 6. Organizes and participates in on-boarding of new employees and continuing education. May coordinate the rotation and training of Residents, Fellows, and students in clinical rotations.
• 7. Complies with established departmental and institutional policies and procedures, objectives, quality assessment and improvement programs, safety, environmental and infection control standards. Monitors compliance with regulatory and accrediting requirements.

EDUCATION/EXPERIENCE REQUIRED:

• 1. Minimum of an accredited Bachelor's Degree Program in chemical, physical or biologic science, medical technology or clinical laboratory science required
• 2. Requires a demonstrated record of three to five years of progressive responsibility
• 3. Demonstrated leadership skills, technical proficiency and theoretical knowledge sufficient to perform laboratory functions and to coordinate the quality and volume of work
• 4. Certification at the technologist level from a nationally recognized national agency such as, ASCP, NCA, ASM, AABB, ACS or HEW is preferred
• 5. Working knowledge of statistics, basic computer software and laboratory methodologies. Working knowledge of Microsoft Word, Excel, and PowerPoint

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affiliation Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.