Coordinator IT Strategic Operations

OSF HealthCare; Peoria (IL); On-site; USD 87,000 - 102,000; Full time

Job summary

Pointcore, Inc., working in collaboration with OSF HealthCare, seeks an IT Strategic Operations Coordinator to drive strategic initiatives, program management, and performance improvements across the IT portfolio.

You will partner with IT leadership to identify opportunities, standardize processes, and oversee enterprise programs, balancing innovation with efficiency in a healthcare technology environment.

Qualifications

• Bachelor's degree in business administration, computer science, healthcare or equivalent with 2 years IT/healthcare experience, or HS diploma with 5 years IT/analytics experience.
• Experience in program management, process improvement, LEAN, RIM, or similar performance improvement methodology.
• Experience with AI tools to improve workplace efficiency.

Responsibilities

• Strategic planning, relationship management, operational improvement and program oversight.
• Collaborate with IT leadership to identify and operationalize strategic IT initiatives.
• Advance initiatives across IT Support, IT Project/Optimization, and enterprise technology functions.
• Monitor cost savings, surveys, and opportunities for standardization and innovation across IT.

Skills

LEAN

RIM

AI tools

Interpersonal skills

Communication skills

Analytical skills

Detail oriented

MS Office

Strategic thinking

Education

Bachelor's degree in business administration, computer science, or healthcare

High School Diploma/GED with 5 years IT/analytics

Tools

MS Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $41.82 - $49.21/hour. Actual pay will be determined by experience, skills and internal equity. This is a Salaried position.

Overview

About Pointcore, Inc.

Pointcore serves the healthcare industry through proven excellence in key services that enable patient care including technology services (application, IT, network and cybersecurity), healthcare technology management (HTM or biomedical equipment services), supply chain, business and construction. As an extension of OSF HealthCare, one of the nation’s leading healthcare organizations, Pointcore leverages decades of experience serving hospitals and clinics of all sizes to extend resources, share cost and utilize common infrastructure with external clients, all to the benefit of patients. Learn more about Pointcore innovation by following us on LinkedIn and at Pointcore.com.

This role is a blend of strategic planning, relationship management, operational improvement, and program oversight. A typical day includes connecting with IT leaders, advancing strategic initiatives, coordinating enterprise programs, reviewing progress on cost savings and surveys, and identifying opportunities for standardization, optimization, and innovation across the IT portfolio.

POSITION SUMMARY: The Information Technology (IT) Strategic Operations Coordinator serves as a strategic program expert and advisor to the IT Executive Team, blending innovation, program management, and performance improvement expertise to advance the organization's IT portfolio. This role partners closely with IT leadership to identify and operationalize strategic initiatives that improve performance, drive standardization, and introduce innovative solutions across IT Support, IT Project/Optimization, and enterprise technology functions. The coordinator rounds regularly with IT Management to understand operational needs, shape strategy, discuss barriers, and identify opportunities to improve processes, consistency, and value across the organization. The role also provides leadership in evaluating current and emerging technologies, aligning stakeholders, and supporting business cases, strategic assessments, cost savings initiatives, and enterprise programs that help IT remain innovative, efficient, and operationally effective.

Qualifications

REQUIRED QUALIFICATIONS: Education: Bachelor’s degree in business administration, computer science, healthcare and 2 years of experience in information technology or healthcare OR High School Diploma/ GED and 5 years of experience in information technology or analytics.

Experience: Previous experience in program management, process improvement, LEAN, RIM, or other performance improvement methodology. Experience with artificial intelligence tools to gain workplace efficiency.

Other Skills/ Knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem-solving skills, with the ability to be detail oriented. Artificial Intelligence (AI).

PREFERRED QUALIFICATIONS: Experience: Experience in healthcare IT, Architecting IT Solutions, project management, and leading teams in implementation of complex applications.

OSF HealthCare is an Equal Opportunity Employer.