Coordinator, Information Technology

AgCertain Industries, Inc.; Ames (IA); On-site; USD 55,000 - 82,000; Full time

Job summary

AgCertain Industries, Inc. seeks a Coordinator, Information Technology to manage IT across multiple sites, including infrastructure, networking, endpoint management, and cybersecurity.

You will handle user accounts, access control, and offboarding while ensuring Windows Server, AD, DNS, DHCP, and VPN configurations are current. The role requires collaboration with internal teams, strong troubleshooting, and a focus on safety and GMP practices within the plant environment.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 3 years IT infrastructure or systems administration experience preferred.
• Ability to lift up to 50 lbs and perform physical tasks in plant environment.
• Strong troubleshooting and multi-tasking skills.
• Familiarity with Entra ID, Intune, Cisco Duo and VPN technologies.
• Experience in a multi-site network environment.
• Ability to analyze data and contribute to strategic decisions.
• Excellent communication and organizational skills.
• Professional interaction with internal/external customers.
• Commitment to safety and GMP practices.

Responsibilities

• Operate safely in all AgCertain environments.
• Collaborate with internal teams on IT support and planning.
• Manage user accounts, access, and offboarding; ensure network requirements are met.
• Monitor cybersecurity issues and implement solutions.
• Keep Windows Server environments updated; manage AD, GPO, DNS, DHCP.
• Configure and maintain VPN and remote access.
• Support Cisco and Ubiquiti networks; troubleshoot wired/wireless issues.
• Install infrastructure hardware and support MS 365 and on-prem Exchange.
• Assist with warehouse scanners, mobile devices, printers; hands-on IT support.
• Deploy desktops/laptops; adhere to SOPs and complete documentation.
• Participate in trainings; perform additional duties as assigned.

Skills

IT infrastructure experience

Troubleshooting

Multi-site network

Entra ID

Intune

VPN technologies

Data analysis

Communication skills

Safety procedures

Education

Bachelor’s degree in Information Technology, Computer Science, Information Systems or related field

Tools

Active Directory

Group Policy

DNS

DHCP

Cisco

Ubiquiti

Microsoft 365

Exchange

Job description

The Coordinator, Information Technology will execute the daily functions within a multi-site IT environment. This role will handle systems administration, infrastructure support, networking, endpoint management, and cybersecurity tasks.

Responsibilities And Duties

• Operate safely and appropriately in all AgCertain situations and environments
• Collaborate with internal teams on IT support and planning
• Ensure effective technology set-up and network requirements to meet daily business requirements including user account creation, access management, and offboarding
• Monitor cybersecurity issues and create solutions for these
• Ensure all technology within both office and production settings is functioning properly
• Understand our Windows Server environments and ensure they are accurately updated
• Manage the Active Directory, Group Policy, DNS, and DHCP administration
• Manage VPN and remote access configurations accurately
• Support a mixed Cisco and Ubiquiti network environment
• Troubleshoot wired and wireless performance issues as they occur
• Install infrastructure hardware as necessary
• Support the hybrid Microsoft 365 and on-premise Exchange setup
• Support warehouse scanners, mobile devices, printers, and other technology that needs hands‑on technical help
• Deploy and manage desktops and laptops required for business functions
• Have a thorough understanding of and be able to apply Occupational Safety and Good Manufacturing Practices to procedures within the plant/understand how they affect the production process
• Follow all written procedures (SOPs) and work instructions that pertain to the respective area
• Complete all required documentation accurately and in a timely manner
• Participate in all company trainings
• Perform additional duties as assigned

Qualifications

• A Bachelor’s degree in Information Technology, Computer Science, Information Systems or related field
• Three (3) years experience in IT Infrastructure or Systems Administration preferred
• Physical abilities to include the ability to lift 50 lbs (23 Kg), able to climb several flights of stairs and not affected by heights
• Strong troubleshooting and multi‑tasking skills
• Familiarity with Entra ID, Intune, Cisco Duo and VPN technologies
• Experience in a multi‑site network environment
• Ability to analyze data and contribute to strategic decision‑making
• Excellent communication, organizational, management, and computer skills
• Ability to interact professionally and effectively with internal and external customers
• Act with humility, honesty, integrity, and a commitment to safety