Coordinator, Individualized Care, Pharmacy Services

Lensa; Tallahassee (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Pharmacy Technician to manage patient inquiries and provide support in a fast-paced environment. This full-time role offers flexible shifts and remote work options, requiring strong communication skills and customer service experience. Join a diverse team committed to improving patient access to therapies.

Benefits

Health coverage

Paid time off

401(k)

Flexible spending

Disability coverage

Parental leave

Qualifications

• At least 1 year of experience in a fast-paced call center environment.
• Ability to work independently and be self-directed.
• Availability to work any schedule between 7 am - 5 pm, Monday-Friday.

Responsibilities

• Handle inbound calls and provide one-call resolution.
• Investigate and resolve patient/physician inquiries promptly.
• Make outbound calls for follow-ups and confirmations.

Skills

Customer Service

Communication

Computer Skills

Education

High school diploma or GED

Certified Pharmacy Technician

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Cardinal Health, is seeking professionals in Tallahassee, FL. Apply via Lensa today!

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

• Handle inbound calls, determine needs, and provide one-call resolution.
• Manage workload of inbound faxes (if applicable).
• Investigate and resolve patient/physician inquiries and concerns promptly.
• Enter detailed information into proprietary software during calls.
• Make outbound calls for follow-ups, confirmations, or to obtain missing information.
• Interact with referral sources to process new applicants.
• Coordinate with internal teams for next steps.
• Communicate with external entities including physician offices and pharmacies.
• Identify, document, and submit Adverse Events as needed.

Qualifications

• High school diploma or GED required.
• Certified Pharmacy Technician preferred.
• At least 1 year of experience in a fast-paced call center environment.
• Basic computer skills, including Microsoft Office and telephony systems.
• Strong customer service and communication skills.
• Ability to work independently and be self-directed.
• Ability to sit for extended periods in a cubicle setting.
• Ability to prioritize multiple tasks with urgency.
• Availability to work any schedule between 7 am - 5 pm, Monday-Friday.

Additional Expectations

• Apply acquired skills and company policies to routine tasks.
• Handle standard assignments and refer complex issues to supervisors.
• Follow general instructions and seek guidance on new or complex problems.

Training and Schedule

Mandatory new hire training: 8:00 am - 5:00 pm CST.

This is a full-time position (40 hours/week) with flexible shifts within Monday-Friday, 7 am - 5 pm CST.

Remote Work Details

Work remotely in a quiet, private environment with high-speed internet. Company provides necessary equipment.

Internet requirements include:

• High-speed broadband connection (DSL, Cable, Fiber).
• Download speed of at least 15 Mbps.
• Upload speed of at least 5 Mbps.
• Ping rate maximum of 30 ms.
• Hardwired connection preferred.

Compensation & Benefits

Estimated hourly range: $17.80 - $21.00.

No bonus eligibility. Benefits include health coverage, paid time off, HSA, 401(k), flexible spending, disability coverage, work-life resources, parental leave, and health programs.

Application Details

Application window closes: 06/29/2024. Early application encouraged.

Cardinal Health values diversity and encourages applicants from all backgrounds, including veterans, people with disabilities, and those returning to work. We are an equal opportunity employer.

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