Coordinator, Individualized Care, Pharmacy Services

Lensa; Columbia (SC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare is seeking customer support professionals in Columbia, SC. The role involves handling inbound and outbound calls, resolving inquiries, and entering information into proprietary software. Candidates should have a high school diploma, customer service skills, and the ability to work independently. This is a full-time position with a flexible schedule and competitive hourly compensation.

Benefits

Health coverage

Paid time off

401k

Wellness programs

Qualifications

• At least 1 year experience in a fast-paced call center environment.
• Ability to work independently and be self-directed.
• Flexible to work any schedule between 7 am - 5 pm, Monday to Friday.

Responsibilities

• Handle inbound calls, determine needs, and provide one-call resolution.
• Investigate and resolve patient/physician inquiries and concerns promptly.
• Make outbound calls for patient follow-ups and confirmations.

Skills

Communication

Customer Service

Problem Resolution

Education

High school diploma or GED

Certified Pharmacy Technician

Tools

Microsoft systems

Telephony

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Cardinal Health, is seeking professionals in Columbia, SC. Apply via Lensa today!

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford, and remain on the therapy they need for a better quality of life. Our expertise in pharma, payer, and hub services allows us to deliver top-tier solutions—driving brand and patient success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is centralized outside Dallas, Texas, empowering manufacturers to extend the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

• Handle inbound calls, determine needs, and provide one-call resolution.
• Manage workload of inbound faxes (if applicable).
• Investigate and resolve patient/physician inquiries and concerns promptly.
• Enter detailed information into proprietary software while conversing via telephone.
• Make outbound calls for patient follow-ups, confirmations, or to obtain missing information.
• Interact with referral sources to process new applicants.
• Follow up with internal team members on next steps.
• Communicate with external entities including physician offices and pharmacies.
• Identify, document, and submit Adverse Events during customer contact or via documentation.

Qualifications

• High school diploma or GED required.
• Certified Pharmacy Technician preferred.
• At least 1 year experience in a fast-paced call center environment.
• Basic computer skills, including Microsoft systems and telephony.
• Strong communication and customer service skills.
• Ability to work independently and be self-directed.
• Ability to sit for long periods in a cubicle environment.
• Excellent customer support skills.
• Ability to prioritize multiple tasks and work with urgency.
• Flexible to work any schedule between 7 am - 5 pm, Monday to Friday.

Additional Expectations

• Apply acquired skills and company policies to routine tasks.
• Work on routine assignments with basic problem resolution.
• Seek guidance from policies and past practices.
• Receive general direction on standard work and detailed instructions on new tasks.
• Consult supervisors or senior peers on complex issues.

Training and Schedule

Training is from 8:00 am to 5:00 pm CST; attendance is mandatory.

This is a full-time position (40 hours/week). Flexibility to work any shift within Monday-Friday, 7 am - 5 pm CST, is required.

Remote Work Details

Remote work requires a dedicated, quiet, private environment with high-speed internet. Cardinal Health provides necessary equipment. Internet must meet specific speed and connection standards outlined here.

Compensation & Benefits

Estimated hourly range: $17.80 - $21.00. No bonus eligibility. Benefits include health coverage, paid time off, HSA, 401k, flexible spending accounts, disability coverage, work-life resources, parental leave, and wellness programs.

Application Deadline

Applications close on 06/29/2024. Salary is determined by various factors including location, education, experience, and internal equity.

We encourage back-to-work individuals, people with disabilities, those without a college degree, and Veterans to apply.

Cardinal Health values diversity and is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, religion, color, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, marital status, or other protected statuses.