Coordinator, Individualized Care, Pharmacy Services

Lensa; Providence (RI); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking dedicated professionals for a full-time remote position in Providence, RI, focusing on patient support and communication. Candidates should have a high school diploma, strong customer service skills, and the ability to manage multiple tasks efficiently. This role offers a competitive hourly wage and comprehensive benefits, including health coverage and paid time off. Training will be provided, and flexibility in scheduling is required.

Benefits

Health coverage

Paid time off

HSA

401(k)

Qualifications

• Minimum 1 year experience in a fast-paced call center environment.
• Ability to work independently and be self-directed.
• Flexible to work any schedule between 7 am and 5 pm, Monday to Friday.

Responsibilities

• Handle inbound calls and provide one-call resolution.
• Investigate and resolve patient/physician inquiries.
• Enter detailed information into proprietary software during calls.

Skills

Communication

Customer Service

Problem Resolution

Basic Computer Skills

Education

High school diploma or GED

Certified Pharmacy Technician

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Cardinal Health, is seeking professionals in Providence, RI. Apply via Lensa today!

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford, and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer, and hub services allows us to deliver best-in-class solutions—driving brand and patient success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification, and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster.

Responsibilities

• Handle inbound calls, determine needs, and provide one-call resolution.
• Manage workload of inbound faxes (if applicable).
• Investigate and resolve patient/physician inquiries and concerns promptly.
• Enter detailed information into proprietary software during calls.
• Place outbound calls for patient follow-ups, confirmations, or to obtain missing information.
• Interact with referral sources to process new applicants.
• Follow up with internal team members on next steps.
• Communicate with external entities including physician offices and pharmacies.
• Identify, document, and submit Adverse Events during customer contact or via documentation.

Qualifications

• High school diploma or GED required.
• Certified Pharmacy Technician preferred.
• Minimum 1 year experience in a fast-paced call center environment.
• Basic computer skills, including Microsoft systems and telephony.
• Strong communication and customer service skills.
• Ability to work independently and be self-directed.
• Ability to sit for extended periods in a cubicle setting.
• Superior customer support skills.
• Ability to prioritize multiple tasks and work with urgency.
• Flexible to work any schedule between 7 am and 5 pm, Monday to Friday.

Additional Expectations

• Apply acquired skills and policies to routine tasks.
• Work on standard assignments with basic problem resolution.
• Seek guidance from policies and past practices.
• Receive general direction on routine work; detailed instructions on new tasks.
• Consult supervisors or peers on complex issues.

Training and Schedule

Mandatory new hire training: 8:00 am - 5:00 pm CST.

This is a full-time position (40 hours/week). Flexibility to work various shifts during our business hours (7 am - 5 pm CST) is required.

Remote Work Details

Remote, full-time position requiring a dedicated, quiet, distraction-free environment with high-speed internet. Equipment will be provided; internet must meet specific speed and stability requirements.

Compensation and Benefits

Estimated hourly range: $17.80 - $21.00. No bonus eligibility. Benefits include health coverage, paid time off, HSA, 401(k), and more.

Application deadline: 06/29/2024. Pay is determined by multiple factors including location, education, experience, and internal equity.

Cardinal Health encourages applications from back-to-work individuals, people with disabilities, veterans, and those without a college degree. We promote an inclusive, diverse workplace.

For more information, review our privacy notice.