Coordinator II, Resource Planning

Liberty; Fall River (MA); On-site; USD 39,440 - 59,167; Full time

Benefits offered by this job

401(k) Plan with matching

Leadership Development Program

Health & wellness programs

Free parking

Job summary

Liberty is looking for a Coordinator II, Resource Planning based in Fall River, MA. This role focuses on effective scheduling, routing, and coordination of emergency and non-emergency work to ensure project completion safely and on time. Key responsibilities include managing construction data, facilitating customer service, and collaborating across departments.

The ideal candidate has 3-5 years of experience, proficiency in Microsoft Office, and excellent communication skills. Additional benefits include a collaborative work environment and a 401(k) Plan with matching.

Qualifications

• 3-5 years of experience in a similar role.
• Ability to travel to off-site locations as needed.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams).

Responsibilities

• Coordinate scheduling and routing for field resources.
• Manage and track compliance work.
• Serve as the central point of contact for service installation status.

Skills

Customer service skills

Microsoft Office proficiency

Excellent communication

Data entry skills

Education

College or professional program of 3 years or less

Job description

Company Overview

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

Purpose

The Coordinator II, Resource Planning role is responsible for providing effective and efficient scheduling, routing, and coordination of emergency and non‑emergency work to field resources. This position supports a wide range of capital and operational activities—including construction, mandated compliance, maintenance, and customer field services—to ensure work is completed safely, on time, on budget, and with proper documentation. The coordinator is the central point of contact for the New Services Team or the customer for updates on the status of service installation (e.g., permitting, planning, engineering, construction). The role oversees and maintains accurate construction and operational data, reviews daily reports, enters and validates information in SAP, matches invoices to daily slips, and manages SES approvals. The coordinator supports project scheduling, expenditure tracking, contractor collaboration, and periodic reporting for Operations, Engineering, Sales, and Finance, while also serving as a central point of contact for customer appointments, inquiries, and new service installation updates.

Hourly Rate DOE

$28.63 – $42.95

Accountabilities

• Set up and monitor daily workload assignments for field resources; adjust schedules as needed to meet company objectives.
• Assist with rescheduling work impacted by emergency events and plan for postponed work.
• Monitor job preparation activities prior to scheduling.
• Coordinate across functions to manage and track mandated compliance work.
• Schedule field staff for onsite assessments.
• Review daily construction reports and enter accurate data into SAP.
• Match invoices to daily slips and manage SES approvals.
• Conduct analysis and prepare reports/metrics to support progress tracking, regulatory reporting, budget monitoring, financial forecasting, and project evaluation.
• Support monthly progress assessments and cross‑departmental reporting.
• Manage inbound and outbound calls related to residential, commercial, and new construction customer needs.
• Provide excellent customer service by responding quickly and accurately to inquiries.
• Serve as the central point of contact for internal teams regarding service installation status.
• Act as a central communication hub for customer‑requested service relocations.
• Manage workforce overtime reports, contact lists, and emergency call‑out schedule.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams) required.
• Valid driver’s license and ability to travel to off‑site locations as needed.
• Excellent presentation, communication, and customer service skills.

Education and Experience

• College or professional program of 3 years or less.
• Experience: 3–5 years of experience.
• Continuously use computers and perform data entry.
• Occasional physical activity (standing, walking, lifting).
• Office‑based environment with occasional travel.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams) required.
• Valid driver’s license and ability to travel to off‑site locations as needed.
• Excellent presentation, communication, and customer service skills.

Benefits

• Collaborative environment with a genuine flexible working policy.
• 401(k) Plan with matching.
• Share purchase/match plan.
• Leadership Development Program.
• Volunteer paid days off.
• Employee Assistance Program.
• Achievement fund.
• Free parking.
• Variety of health & wellness programs.
• Discount and perks program.

EEO Statement

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.