Key Account Coordinator/Specialist (Gas Utility)

Liberty; Fall River (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401k Plan with matching

Share purchase/match plan

Volunteer paid days off

Employee Assistance Program

Free parking

Health & Wellness programs

Job summary

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, seeks a Specialist to support growth by handling inbound leads, load claiming, and data management in SAP and CRM. You will manage reporting for growth results and ensure accurate data entry for residential and small commercial opportunities.

The role emphasizes collaboration with the growth team, regular outbound calls, and delivering reliable back-office operations to drive value for customers and stakeholders.

Qualifications

• Experience with CRM systems is required; SAP beneficial.
• Associates Degree preferred.
• Prior professional experience performing administrative coordination tasks for a fast-paced team.

Responsibilities

• Claim inbound growth leads and manage reporting in SAP.
• Input and manage residential and small commercial opportunities in CRM.
• Provide back-office support for growth initiatives and maintain data accuracy.

Skills

CRM experience

Administrative coordination

Data management

Education

Associates Degree preferred

Tools

SAP

Job description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

Purpose

The Specialist supports the growth team by providing back office support for new growth opportunities by managing inbound growth leads, load claiming and reporting, as well as data management within the company SAP system, including the company CRM and work management platform.

Accountabilities

• Claiming all completed growth work and providing associated reports to management team to track growth results.
• Respond to all inbound leads for residential and small commercial
• Establish and communicate clear expectations to Liberty customers.
• Outbound calls to all residential and small commercial opportunities
• Additional outbound calling during the slow-season
• Establish and communicate clear expectations to Liberty customers.
• Manage input of all residential and small commercial opportunities into company CRM. Data input/management of SAP system as needed.

Education and Experience

• Experience with CRM systems is required, SAP beneficial
• Associates Degree preferred
• Prior professional experience performing adnistrative coordination tasks for fast paced team required

The pay range for this position is $60,000 to 90,000 annually. Experience and credentials will impact starting salary. Expected base pay will be near the mid-range for the role.

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.

Our Mission

We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.

Our Vision

We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.

Our Guiding Principles

• Customer Centric
• Integrity
• Entrepreneurial
• Teamwork
• Owner mindset
• Outcome focused
• Continuous learning

What we offer

• Collaborative environment with a genuine flexible working policy
• 401k Plan with matching
• Share purchase/match plan
• Leadership Development Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Free parking
• Variety of Health & Wellness programs
• Discount and Perks program

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.