Coordinator I Client Services

MENTAL HEALTH ASSOCIATION IN TULSA INC; Oklahoma City (OK); On-site; USD 34,000 - 42,000; Full time

Job summary

MENTAL HEALTH ASSOCIATION IN TULSA INC is seeking a Coordinator I Client Services to work with clients to obtain housing resources and stabilize housing situations. The role emphasizes outreach, needs assessments, and planning services tailored to barriers and risk factors.

You will provide ongoing support, monitor progress, and document in HMIS, meeting with clients weekly until stabilized and collaborating with the Housing Intake team to connect clients to community resources.

Qualifications

• High School diploma or GED required.
• Experience with homelessness or mental health recovery services preferred.
• Strong organization and time-management skills.
• Ability to communicate clearly, both verbally and in writing.

Responsibilities

• Provide outreach and connect clients with housing resources.
• Conduct needs assessments and plan services per client needs.
• Coordinate services and monitor progress for each client.
• Meet weekly with clients until stabilized; ongoing coordination thereafter.
• Maintain HMIS case notes and attend team meetings.
• Link clients to financial, health, education, and transportation resources.
• Advocate for clients with other service providers.
• Maintain a caseload of ~15 clients; flexible schedule and occasional travel.

Skills

Organization

Time management

Rapport-building

Verbal communication

Written communication

Google Suite

Microsoft Office

HMIS data entry

Education

High School diploma or GED

Tools

HMIS

Job description

The Coordinator I Client Services is primarily responsible for working with the Association’s clients to obtain services and resources to assist with housing stabilization.PRINCIPAL DUTIES AND RESPONSIBILITIES:Provide outreach as needed.Conduct needs assessments and plans according to client needs and preferences.Provide services according to (housing) barriers and risk factors/level of need.Provide ongoing support, monitoring and coordination of services for each client.Meet on a weekly basis with clients until stabilized, then as needed and according to plans.Weekly updates to case management notes in HMISAttend biweekly team meetings and report on status of clients served.Attend weekly meetings with the Housing Intake and Referral Coordinator for clinical staffing.Link clients with resources for financial planning, public benefits, behavioral health, family counseling, medical and dental care, education and employment assistance, transportation and other basic needs as indicated.Advocate for clients with other service providers.Maintain a caseload of approximately 15 clients at a time, according to team leader.Attending mandatory Association meetings and training as directed.KNOWLEDGE, SKILLS & ABILITIES:Must posses High School diploma or GED.Experience working with individuals who are experiencing homelessness or in mental health/recovery services is preferred.Excellent organization and time management skills.Ability to prioritize client needs and plan services accordingly.Ability to quickly build rapport clients from various backgrounds.Must be proficient working in Google and Microsoft Suites.Must be proficient in computer skills and ability to enter data into the HMIS system as required.Ability to communicate clearly and effectively, both verbally and in writing..WORK CONDITIONS & PHYSICAL DEMANDS:Work is performed in climate-controlled office setting, where exposure to conditions of extreme heat/cold, poor ventilation,fumes and gases is unlikely.Noise level is moderate and includes sounds of normal office equipment.No environmental hazards are encountered in normal performance of job duties.Work requires a flexible work schedule due to internal and external meetings. Occasional travel is required; must have reliable transportation.Ability to effectively communicate orally and in writing.Physical ability to lift and carry 25 pounds.Visual and auditory ability to identify and respond to environmental and other hazards related to site and staff behavior.Physical mobility and endurance to perform tasks while standing/walking for long periods of time (60 minutes or more).Ability to safely and properly use office equipment.