Bilingual Coordinator, Human Quality Management (English/Spanish)

inCollaborative; Salt Lake City (UT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical: Blue Cross Blue Shields of MI

Dental: Delta Dental

Vision: VSP

Life: The Standard, Company paid

Voluntary Life: The Standard

Short Term Disability: The Standard,  

Long Term Disability: The Standard,  

Hospital: The Standard

Critical Illness: The Standard

Accident: The Standard

401K - After 3 months of employment,  

Paid Holidays

Paid Time Off

Job summary

inCollaborative in Salt Lake City is seeking a Site Human Quality Manager to oversee site operations, recruiting, payroll coordination, and compliance. You will facilitate communication between employees, site leadership, client leadership, and corporate HQ while supporting engagement and workforce development.

This role leads recruiting, onboarding, timekeeping, benefits coordination, safety, and continuous improvement, ensuring adherence to policies and federal and state employment laws.

Qualifications

• 3+ years of experience in payroll, human resources, or office administration.
• Experience with payroll or HRIS systems; ADP experience preferred.
• Bilingual in English and Spanish.
• Strong organizational, communication, and customer service skills.
• Ability to handle sensitive and confidential information.
• Proficiency in Microsoft 365 including Word, Excel, PowerPoint, and Teams.

Responsibilities

• Coordinate site communications among employees, site leadership, client leadership, and Corporate Human Quality Management.
• Support employee engagement, retention, and workforce development initiatives.
• Lead site-level recruiting and staffing activities, including reviewing applications, conducting pre-screens and interviews, and evaluating candidate qualifications.
• Coordinate new-hire onboarding, including orientation scheduling, document collection, and assignment of required training.
• Serve as the site liaison for payroll and benefits administration and ensure timely processing of enrollments and changes.
• Ensure compliance with company policies, Client requirements, and applicable employment laws.
• Maintain training, certifications, and policy acknowledgements for site employees.
• Promote compliance with safety programs and track injury trends.
• Identify and implement process improvements in recruiting, onboarding, timekeeping, and employee documentation.

Skills

Bilingual English/Spanish

Organizational skills

Communication skills

Customer service

Attention to detail

Education

High school diploma or GED

Associate or bachelor’s degree

Tools

Microsoft 365

Job description

• Medical: Blue Cross Blue Shields of Michigan
• Vision: VSP
• Life: The Standard, Company paid
• Voluntary Life: The Standard
• Short Term Disability: The Standard, Company paid
• Long Term Disability: The Standard, Company paid
• Hospital: The Standard
• Critical Illness: The Standard
• Accident: The Standard
• 401K - After 3 months of employment, Company match
• Paid Holidays
• Paid Time Off

Benefits

• Medical: Blue Cross Blue Shields of Michigan
• Dental: Delta Dental
• Vision: VSP
• Life: The Standard, Company paid
• Voluntary Life: The Standard
• Short Term Disability: The Standard, Company paid
• Long Term Disability: The Standard, Company paid
• Hospital: The Standard
• Critical Illness: The Standard
• Accident: The Standard
• 401K - After 3 months of employment, Company match
• Paid Holidays
• Paid Time Off

Key Responsibilities

Site Operations:

• Facilitate communication among employees, Site Solution Leadership, Client leadership, and Corporate Human Quality Management.
• Support employee engagement, retention, and workforce development initiatives.

• Partner with Site Solution Leadership to monitor daily staffing levels, attendance, and shift coverage, and coordinate coverage for call-offs, vacancies, and leave absences.
• Monitor scheduled hours, overtime, and labor usage against budgeted staffing levels and contract requirements, and report variances to Site Solution Leadership.
• Contribute workforce, staffing, and safety information to the Daily Site Reports and other site operational reporting.
• Conduct routine site walkthroughs to observe workplace conditions, policy and procedure adherence, uniform and identification compliance, and employee performance, and communicate findings to Site Solution Leadership.
• Track and report site workforce metrics, including turnover, open positions, time-to-fill, attendance, training compliance, and injury trends.
• Provide workforce data and updates for Client meetings, service reviews, and business reviews.
• Support corrective action plans for staffing-related service gaps or Client concerns.
• Coordinate employee uniforms, identification badges, and facility access credentials in partnership with Site Solution Leadership and the Client.
• Support workforce transition activities during new contract start-ups, scope changes, and contract transitions, including onboarding incumbent employees.
• Assist with orienting new Site Solution Leadership to site Human Quality processes, policies, and reporting.

• Provide backup support for Site Solution Leadership functions during leadership absences, peak workloads, and other business needs.

Recruiting and Employee Relations:

• Serve as the primary Human Quality Management resource for employees assigned to the site.
• Partner with Corporate Human Quality Management, Payroll, and Operations to implement company initiatives, programs, and policy updates at the site level.
• Lead site-level recruiting and staffing activities, including reviewing applications, conducting pre-screens and interviews, and evaluating candidate qualifications.
• Partner with site leadership to identify staffing needs and coordinate interview schedules.
• Coordinate new-hire onboarding, including orientation scheduling, document collection, and assignment of required training.
• Support employee relations activities, including documentation, corrective action tracking, and investigation support.
• Coordinate offboarding activities, including exit interviews and separation documentation.
• Identify and elevate employee concerns, workforce trends, and operational challenges to Corporate Human Quality Management as appropriate.

Payroll and Benefits Coordination:

• Serve as the site liaison for payroll and benefits administration.
• Review and correct employee timecards, resolve timekeeping discrepancies, and ensure payroll data is accurately captured and submitted by established payroll deadlines.
• Investigate employee pay errors promptly, determine root cause, implement corrective actions to prevent recurrence, and coordinate pay corrections with Corporate Payroll.
• Collect, review, and submit benefits documentation to ensure timely processing of enrollments, changes, and terminations.
• Support annual open enrollment, benefits communications, and workforce education initiatives in partnership with Corporate Human Quality Management and Payroll.

Compliance and Documentation:

• Ensure compliance with company policies, Client requirements, and applicable federal, state, and local employment laws.
• Collect, review, and forward required employment and compliance documentation to Corporate Human Quality Management in a timely manner.
• Coordinate with Corporate Human Quality Management and new hires to verify work authorization documents for Form I-9 completion.
• Serve as a site resource for Collective Bargaining Agreement and Service Contract Act compliance, escalating issues to Corporate Human Quality Management as appropriate.
• Serve as a site resource during Joint Commission and other accreditation or regulatory surveys, assisting with documentation, employee communication, and follow-up action plans.
• Manage and monitor completion of mandatory training, certifications, and policy acknowledgements for site employees.
• Maintain the confidentiality and security of employee payroll, compensation, benefits, personal, and company information.

Safety and Risk Management:

• Promote compliance with Mission: Zero and all company safety programs, policies, and procedures.
• Assist with tracking workplace injuries, incident reports, workers’ compensation claims, and return-to-work programs through the Company-designated EHS platform.
• Assist with investigations of workplace incidents, accidents, and near-miss events.
• Manage completion of required safety training for site employees.
• Identify and communicate potential workplace risks and safety concerns.

Quality and Continuous Improvement:

• Identify and implement process improvements in recruiting, onboarding, timekeeping, and employee documentation in partnership with the Vice President of Human Quality Management.
• Promote best practices and continuous improvement within site Human Quality operations.

Additional Responsibilities:

• Perform other duties aligned with this role as directed by the Vice President of Human Quality Management.

Qualifications

• High school diploma or GED required.
• Associate or bachelor’s degree in human resources, Business Administration, or a related field preferred.
• SHRM-CP or PHR certification preferred.
• 3+ years of experience in payroll, human resources, or office administration required.
• Experience with payroll or HRIS systems required; ADP experience preferred.
• Experience recruiting, screening, interviewing, and selecting candidates for hourly positions.
• Experience with Collective Bargaining Agreements and federal and state employment practices preferred.
• Bilingual in English and Spanish required.
• Strong organizational, communication, and customer service skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft 365, including Word, Excel, PowerPoint, and Teams.

Physical Requirements

• Ability to sit or stand for extended periods while working at a computer and on the telephone.
• Ability to walk throughout facilities to meet with employees, support training, and assist with incident follow-up.
• Ability to lift up to 25 pounds occasionally.