Coordinator, HR Technology

Panera Bread; Fenton (MO); On-site; USD 49,000 - 58,000; Full time

Job summary

Panera Bread is seeking an HR Technology liaison to support end-users and Workday users, handling tier 1 issues by phone and email, and ensuring SLA compliance.

You will analyze data, build reports, document processes, and collaborate across teams to drive improvements while maintaining confidentiality.

Competitive salary in Missouri with a focus on accuracy, customer service, and ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Two to three years HR technology or related systems experience.
• Experience with Workday preferred.
• Strong customer service and communication skills.
• Ability to maintain confidentiality and meet deadlines.

Responsibilities

• Serve as HR Technology liaison to end-users via calls and emails.
• Respond to inquiries to meet 24-hour SLA.
• Analyze, validate, and audit system data.
• Identify and implement process improvements.
• Provide guidance on issue resolution and change management.
• Build and update HR system reports.

Skills

Customer service

Communication

Attention to detail

Time management

Confidentiality

Education

Bachelor's degree preferred

Tools

Workday

Job description

• Serve as an HR Technology liaison to internal and external end-users including tier 1 support, primarily through calls and emails.
• Work with the other members of the Workday Support team to respond to all phone, email, or Service Now inquiries to meet our 24-hour service-level agreement.
• Analyze, validate, and audit system data.
• Identify and recommend process improvements to better meet the needs of the business.
• Provide direction and feedback to end-users on issue resolution and affect change management by providing guidance toward proper administrative and technical practices.
• Work cross-functionally with internal and external customers to gather data needed to support the business.
• Assist in ongoing document retention and file retrieval.
• Complete system testing of new processes.
• Manage multiple projects with competing priorities to ensure all requests are handled in a timely manner.
• Create and maintain HR Technology process and user guide documents.
• Build and update system reports as requested by our end-users.
• Maintain working knowledge of HR areas to understand system and reporting needs and guidelines.
• Perform other related duties as assigned.

Qualifications:

• High School Diploma or equivalent required, Bachelor's degree preferred.
• Two to three years of HR Technology or other systems-related experience required.
• Experience with Workday preferred.
• Excellent customer service and communication skills including the ability to maintain a professional, friendly demeanor with individuals at all levels of the organization.
• Highly detail-oriented, analytical, and self-motivated.
• Ability to work on multiple tasks or projects simultaneously while successfully meeting critical deadlines.
• Ability to align work with strategic goals and adjust to changing priorities.
• Ability to maintain strict confidentiality.
• Ability to identify and resolve problems in a timely, effective manner.

Competitive pay $48,546 - $58,275 annually.

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.