Coordinator, Hospitality Services

The Chronicle Of Higher Education, Inc.; Richmond (KY); On-site; USD 52,000 - 70,000; Full time

Job summary

Eastern Kentucky University’s University Club at Arlington seeks a Coordinator, Hospitality Services to support the Hospitality Operations Manager in delivering exceptional service and daily operations. The role oversees club events, supervises seasonal pool operations, and ensures an outstanding experience for members, guests, alumni, and donors.

The on-site position requires a highly organized, service-oriented professional who thrives in a dynamic hospitality environment and is committed to

Qualifications

• Bachelor's degree in Hospitality Management or related field required.
• Two to four years of hospitality, event management, club, hotel, or food and beverage experience.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work evenings, weekends, holidays, and special events.

Responsibilities

• Coordinate and execute all private and club-sponsored events, including golf tournaments, member functions, weddings, banquets, alumni gatherings, donor events, and university functions.
• Oversee the daily operation of the club's swimming pool during the summer season and supervise seasonal pool staff.
• Assist with the daily operation of the clubhouse, dining areas, banquet facilities, and member service areas.
• Provide leadership during daily operations in the absence of the Hospitality Operations Manager.
• Maintain event calendars, staffing schedules, inventory management, and operational reporting.
• Support budget goals through effective labor management and cost control practices.

Skills

Event Operations

Scheduling

Communication

Leadership

Multitasking

Education

Bachelor's degree in Hospitality Management

Job description

Coordinator, Hospitality Services

Eastern Kentucky University

Title

Manager, Hospitality & Events

Position Type

Fulltime Staff

Search Type

External - minimum 7 days

Department

43R000 - University Outreach &Engagement

Division

3R1000 - Administration andEngagement

Position Location

Richmond Campus

Driver Classification

Driver

FLSA

Exempt

Schedule Type

Full Time (37.5 hrs per week ormore)

Hours Per Week

Additional Schedule Details

Posted Salary Grade

Exempt - G20

Retirement

KTRS

Contact Person

Jesse Hood

Job Summary/Basic Functions

The Hospitality Services Coordinator supports the HospitalityOperations Manager in delivering exceptional service and dailyoperations at the University Club at Arlington. This position isresponsible for overseeing the execution of club events,supervising seasonal pool operations, and ensuring an outstandingexperience for members, guests, alumni, donors, and universitypartners.

The Hospitality Services Coordinator serves as the on-siteoperational leader during events and assists in hospitality, memberservices, and clubhouse operations. This position requires a highlyorganized, service-oriented professional who thrives in a dynamichospitality environment and is committed to excellence.

Minimum Qualifications

Education

Bachelor's degree in HospitalityManagement, Business Administration, Recreation Management, EventManagement, or a relate

Experience

• Two to four years of hospitality,event management, club, hotel, or food and beverageexperience.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work evenings, weekends, holidays, and specialevents.

Licensure & Certifications

Preferred Qualifications

Job Duties

• % - Event Operations Coordinate and execute all private andclub-sponsored events, including golf tournaments, memberfunctions, weddings, banquets, alumni gatherings, donor events, anduniversity functions. Serve as the operational lead during eventsto ensure seamless execution and exceptional guest service.Coordinate event logistics with culinary, golf operations, groundsoperations, and event clients. Conduct pre-event meetings andpost-event evaluations to ensure continuous improvement. Maintainevent setup standards and oversee room configurations, décor, andservice timelines. - (Essential)
• % - Seasonal Pool Operations Oversee the daily operation of theclub's swimming pool during the summer season. Supervise seasonalpool staff, including scheduling, training, and performancemanagement. Ensure a clean, safe, and welcoming pool environmentfor members and guests. Coordinate poolside food and beverageservice with clubhouse operations. Monitor compliance with all clubpolicies, safety procedures, and health regulations. -(Essential)
• % - Hospitality Operations Assist with the daily operation ofthe clubhouse, dining areas, banquet facilities, and member serviceareas. Maintain high standards of hospitality, cleanliness, andprofessionalism throughout the club. Address member and guestconcerns promptly and professionally. Support food and beverageservice during peak business periods and special events. -(Essential)
• % - Leadership and Staff Development Provide leadership andguidance during daily operations in the absence of the HospitalityOperations Manager. Promote a positive, team-oriented workenvironment focused on exceptional service. Ensure staff adherenceto club policies and service standards. - (Essential)
• % - Administrative Responsibilities Assist with eventcalendars, staffing schedules, inventory management, andoperational reporting. Support budget goals through effective labormanagement and cost control practices. Maintain accurate recordsrelated to events, pool operations, and departmental activities. -(Essential)
• % - Additional Responsibilities Assist with member programmingand club social events. Support university functions and specialinitiatives as requested. Perform other duties as assigned by theHospitality Operations Manager or General Manager. -(Essential)

Sponsorship

This position is not eligible for visa sponsorship.

Funding Source

Institutional

Open Until Filled

Yes

Special Instructions

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer andeducational institution and does not discriminate on the basis ofage (40 and over), race, color, religion, sex, sexual orientation,gender identity, gender expression, pregnancy, ethnicity,disability, national origin, veteran status, or genetic informationin the admission to, or participation in, any educational programor activity (e.g., athletics, academics and housing) which itconducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory backgroundcheck.