Director of Operations

The Chronicle Of Higher Education, Inc.; Richmond (KY); On-site; USD 75,000 - 110,000; Full time

Job summary

Eastern Kentucky University is seeking a Director of Housing Operations to lead the strategic planning, implementation, and evaluation of a comprehensive university housing operation. The role focuses on driving business innovation through data systems while overseeing daily housing operations and collaborating with Residence Life to ensure cohesive, efficient services.

The position requires a Master’s degree in a related field and at least three years of experience in housing operations

Qualifications

• Master's degree in Student Personnel, Business, Finance, or related field is required.
• Three years of experience in developing, administering, and evaluating operations; leadership ability.

Responsibilities

• Lead StarRez and campus systems administration to optimize occupancy and workflows.
• Coordinate housing applications, room assignments, and data reporting.
• Oversee facilities, maintenance, and logistics within housing operations.
• Develop and enforce policies, SOPs, and contracts with compliance.
• Provide staff training and performance management for housing operations.

Education

Master's degree in Student Personnel, Business, Finance, or related field

Job description

Director of Operations

Eastern Kentucky University

Title:

Director of Operations

Position Type:

Fulltime Administrator

Search Type:

External - minimum 7 days

Department:

77R100 - Student LifeAuxiliaries

Division:

5R0000 - Student Success, Engage &Oppor

Position Location:

Richmond Campus

Driver Classification:

Driver

FLSA:

Exempt

Schedule Type:

Full Time (37.5 hrs per week ormore)

Posted Salary Grade:

Exempt - G26

Retirement:

KTRS

Contact Person:

Karen Peavler

Job Summary/Basic Functions

The Director of Housing Operations is responsible for the strategicplanning, implementation, and evaluation of a comprehensiveuniversity housing operation, with a primary focus on drivingbusiness innovation through data systems and . The incumbentprovides leadership for developing responsible, effective, andethical business practices while overseeing the daily operation ofthe operations portion of the housing portfolio. The Director ofOperations works closely with the Director of Residence Life toensure all efforts of Housing & Residence Life are cohesive andefficient. Actively serving as the leader of administration,facilities, and technology for the department, the Directorspearheads innovation across all housing operational functions.This role leads facilitation and liaises with campus partners onadvanced systems configurations, workflow automations, andintegrations. Creating data-driven assessments and reports, theDirector works to optimize occupancy, streamline central officeprocesses, and inform institutional decision-making.

Minimum Qualifications

Education:

Master's degree in Student Personnel,Business, Finance, or related field is required.

Experience:

-Three years of experience indeveloping, administering, and evaluating operations, preferably inHousing. The ability to supervise, motivate, and direct staff whileproviding organizational leadership.

Job Duties:

• 45% - Data Assessment & System Administration Serves as the primary functional administrator within the department for StarRez and other applicable university systems, leading strategicplanning, oversight of best practices, user permissions, and moduleconfigurations. Develops, leads testing, implements, and maintains automated workflows within StarRez to eliminate manualprocessing bottlenecks across all central office cycles. Liaises with system administrators to ensure data integrity across housingand applicable university systems. Ensure functional integrationsand departmental usage of StarRez and campus-wide systems, including Banner, Slate, Lenel, Transact, and communicationchannels. Directs the design and execution of online housingapplications, roommate matching, room selection, room changes, andhousing forms, and any licenses modules, and configurations withinStarRez while ensuring responsible data stewardship and adherence to data best practices. Leverages StarRez and other Universitydata sources and tools to create custom reports to monitor, forecast, and optimize university occupancy and enrollment metrics. Directs the coordination of physical security and access controlswithin the residence halls, ensuring accurate access in accordance with StarRez reservations mobile credentialing and security and camera systems. ()
• 20% - Facilities, Maintenance, & Logistics Provides leadership oversight for facilities maintenance, furnishings, warehouse operations, and inventory management by utilizing WebTMA and other systems for maintenance and inventory. Evaluates and optimizes the digital work-order pipeline, ensuring seamless communication between residents, housing staff, and maintenancetechnicians through integrated platforms. Coordinates residencehall space management, renovation projects for space needs, and capital improvements. ()
• 10% - Financial Operations, P3 Oversight, & Budget Management Forecasts annual residence hall revenue and room rates, as well as evaluating and assessing fee assessment, revenue/expenditures, and financial auditing of records to ensure compliance with university standards and regulations. Assist with comprehensive oversight and leadership for the housing auxiliary budget operations, ensuring responsible, policy and procedure driven, effective, and ethical financial practices. Develops strategic plan for residence halls and facilities including a5-year master plan of building renovations and best practices for building new residence halls. ()
• 10% - Staff Leadership, Policy Development/Evaluation, Training, & Development Integrates operational data and StarRez analytics to evaluate policy effectiveness, driving data-informed decisions to improve the student and staff experience. Establishes, evaluates, and updates all departmental policies, procedures, and SOPs, ensuring compliance with university, state, and federal regulations. This includes the annual assessment of various housing contracts and obtaining legal counsel approval of said contracts. Provides strategic direction and leadership for staff across operations including administration, facilities, and technology, to ensure a forward-thinking culture of resiliency, innovation, data security, and stability. Directs and delivers comprehensive training and professional development programs for housing staff, ensuring high proficiency in housing systems (such as StarRez and Lenel), reporting tools, and evolving software/process usage and updates. Selects, trains, and provides regular goal-setting and performance evaluations for operations staff, aligning individual targets with departmental efficiency goals. (Essential)
• 10% - Enterprise Communications Directs the promotion of the university housing enterprise, liaising with the UniversityMarketing and Communications team alongside the Director of Residence Life and utilizing university systems and CRM tools to deploy targeted automated email/SMS campaigns. Oversees the strategy, visual appeal, and content accuracy of all departmental websites, portal landing pages, and student-facing communication. (Essential)
• 5% - Supports the office functions by completing all other duties and special projects as assigned Networks and completes professional development activities to enhance knowledge, skills, and abilities. Attends meetings, training, and other events as requested. Provides back-up on-call coverage and assistance to other employees as required or requested. Offers to assist others in the department to effectively handle workload. Cross-trains others and participates in cross-training to enhance skills. Acts in compliance with contracts, laws, regulations, and University policies, procedures and standards. Completes special projectsand other duties assigned. (Essential)

Sponsorship:

This position is not eligible for visa sponsorship.

Funding Source:

Auxiliary

Open Until Filled:

Yes

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.