Coordinator, Guest Services

Texas State University; San Marcos, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Tuition benefits

Paid time off

Job summary

Texas State University’s Housing and Residential Life seeks a Coordinator for Guest Services to enhance the student experience through tours, front desk operations, and timely responses to inquiries.

You will lead a team of Housing Ambassadors, coordinate daily tours and events such as Bobcat Day and orientation, and collaborate with staff across departments to deliver outstanding customer service to students and families.

Qualifications

• Bachelor's degree required in a related field.
• Experience in customer service, hospitality, recruitment, or communications.

Responsibilities

• Oversee and develop the Housing and Residential Life tour program, including daily tours and events.
• Direct desk operations and guest interactions at the main reception to ensure timely messaging.
• Assist in planning housing fairs, workshops, and information sessions for students.
• Answer phone and email; screen, transfer, and route inquiries.
• Communicate housing information to students, parents, and staff to ensure quality service.
• Provide day-to-day supervision of Housing Ambassador student staff and staff meetings.
• Hire, train, schedule, and supervise a staff of student housing ambassadors.
• Prepare and participate in emergency responses during major events.

Skills

Customer service

Hospitality

Recruitment

Communications

Education

Bachelor's Degree

Job description

Job Opportunities at Texas State University

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

• Bachelor’s Degree
• Experience working in customer service, hospitality, recruitment, or communications-related fields.

Preferred Qualifications

• Master’s degree in Event Management, Public Admin, Marketing, Communications or related field.
• Experience with customer response, call center management, and guest services.
• Experience with leading and designing a tour program experience.
• Experience with working in Housing and Residential Life.
• Experience working in a higher education setting.

Job Description

The Coordinator for Guest Services position will oversee the customer experience in the Department of Housing and Residential Life ( HRL ). This individual will be responsible for the development and oversight of a tour program for prospective students (daily tours, Bobcat Day, summer orientation, and admitted students day, ect), manage the front desk/reception area and call center of the department, and have oversight and responsibility for monitoring, managing, and ensuring the timely response to concerns that are generated through the departmental email address.

Job Duties

• Oversee Housing and Residential Life tour program, including daily tours and special events.
• Directly manage desk operations and guest interactions at the main Housing and Residential Life reception desk to provide clear, timely, and student success focused messaging.
• Assist in the management of annual housing fairs, workshops, and information sessions for students.
• Answer phone, e-mail, screen, or transfer calls; take messages; refer to other offices as appropriate.
• Communicate with other personnel, faculty, staff, students, parents, customers and/or others the most up-to-date housing information to ensure quality customer service.

Supervision

• Provide day-to-day supervision and support of a staff of Housing Ambassador (HA) student staff to ensure proper support, training, and response to customers at the desk.
• Directly oversee and manage staff-wide meetings, one-on-one meetings, and other interactions with student staff to provide maximum support and direction to execute community goals.
• Hire, train, schedule, and supervise a staff of student housing ambassadors.
• Evaluate performance of student employees, including ongoing performance management and conduct performance evaluations to support their professional development.
• Prepare in advance of and actively participate in emergency responses during major events to ensure timely coverage and communication to staff regarding front desk operations.

Departmental Responsibilities

• Represent TXST and HRL at presentations and interact with parents, students, faculty, and other customers.
• Actively participate in departmental programs and projects designed to support the mission and goals of the department, division, and institution.
• Assisting the communications team in developing interdepartmental communications and marketing materials.
• Team in developing interdepartmental communications and marketing materials.
• Other duties as assigned.

Additional Information to Applicants

Job Open Date

Job Open Date 09/15/2026

Job Close Date (posting closes at midnight)

Job Close Date (posting closes at midnight) 09/28/2026

Open Until Filled No

Normal Work Days

Normal Work Hours Start 8:00AM

Normal Work Hours End 5:00PM

Posting Notices

Legal and Required Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.

Why Choose Texas State University?

Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:

• Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
• Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
• Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
• Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
• Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.

• Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
• Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html

Office of Human Resources