Office Coordinator Wound Care

HCA Healthcare, Inc.; Panama City (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) Plan with company match

Job summary

HCA Florida Gulf Coast Hospital in Panama City, Florida, is seeking an Office Coordinator Wound Care to manage front office operations, ensure smooth patient registration, accurate billing submission, and courteous customer service in a fast-paced clinical setting.

This role requires coordinating appointments, assisting with insurance verification and pre-certifications, entering charges, supporting clinical staff, and contributing to a compliant, patient‑centered workflow with a focus on

Qualifications

• High school diploma or equivalent is required.
• Healthcare registration and/or billing experience is preferred.
• Must have strong computer skills.

Responsibilities

• Schedules new patient and follow-up appointments with appropriate physician.
• Greets patients and answers phone in a polite courteous manner, takes messages and/or physician referrals.
• Promptly admits patients, obtaining necessary signatures, copies of insurance cards, insurance verification, authorization numbers, and pre-certifications.
• Assists patients in understanding their insurance coverage, filing requirements, and financial responsibility.
• As appropriate, works with physician offices by supplying patient insurance and other required information.
• Accurately enters billing / charge information into computer system.
• Assists with volunteer training.
• When necessary assists clinical staff by escorting patients to exam rooms and in some cases turning over the room.
• Annually demonstrated competency per department skills validation checklist.

Skills

Advanced computer skills

Healthcare registration experience

Education

High school diploma or equivalent

Job description

Do you have the career opportunities as a(an) Office Coordinator Wound Care you want with your current employer? We have an exciting opportunity for you to join HCA Florida Gulf Coast Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare.

POSITION SUMMARY:

Plan, organize and direct front office activities to assure smooth flow of patient registration and accurate submission of billing information.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential core function satisfactorily. The requirements listed below are representative of the knowledge, skill, experience, and ability necessary to perform this job.

PERFORMANCE EXPECTATIONS:

A. Core Competencies:

• Service: Strives to meet expectations/needs of customers; responds to concerns with sense of urgency; seeks win-win solutions for reasonable patient/customer expectations.
• Quality/Ethics/Integrity: Seeks opportunities for improvement; prevents small problems from becoming large; pays attention to detail; follows instructions and protocol/procedures; adheres to company code of conduct; maintains integrity in all aspects of work.
• Relationships: Builds effective working relationships; finds and provides information to clarify situations; expands on original ideas; contributes own ideas; places high priority on other team members’ goals; gains team agreement to support ideas; clearly explains rationale behind ideas/goals; demonstrates sensitivity to differing cultural views and needs; meets attendance and punctuality requirements.
• Adaptability: Seeks to understand changes in work tasks/processes; actively seeks information about new tasks/processes; treats change and new tasks/processes as opportunities for learning and personal growth; speaks positively about changes to others; quickly modifies behavior to deal effectively with change.

B. Job Specific:

• Schedules new patient and follow-up appointments with appropriate physician.
• Accurately gathers confidential patient demographics and financial data; assembles patient charts in the prescribed order.
• Greets patients and answers phone in a polite courteous manner, takes messages and / or physician referrals.
• Promptly admits patients, obtaining necessary signatures, copies of insurance cards, insurance verification, authorization numbers, and pre-certifications.
• Assists patients in understanding their insurance coverage, filing requirements, and financial responsibility.
• As appropriate, works with physician offices by supplying patient insurance and other required information.
• Accurately enters billing / charge information into computer system.
• Assists with volunteer training.
• When necessary assists clinical staff by escorting patients to exam rooms & in some cases “turning over the room”.
• Annually demonstrated competency per department skills validation checklist.

EDUCATION REQUIRED AND/OR PREFERRED:

• High school diploma or equivalent required
• Applicable work experience may substitute for education

LICENSURE/CERTIFICATION:

• None

EXPERIENCE REQUIRED OR PREFERRED:

• 1-3 years previous healthcare registration and / or billing experience preferred
• Advanced computer skills

Benefits

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

HCA Florida Gulf Coast Hospital is a 238-bed acute care hospital. For 40 years, we have served Bay County and the surrounding communities. We are an accredited facility offering comprehensive care. This includes advanced cardiac assessment and treatment. We offer certified womens services. Our hospital has dedicated spaces for adult and pediatric emergency services. We are certified in Advanced Primary Stroke Care. Our hospital is accredited as a Comprehensive Breast Care Center. We are the areas only Accredited Chest Pain Center with Primary PCI and Resuscitation. Other services that we offer include orthopedic care and joint replacement, robotic surgery, cardiac, vascular, and interventional services. We are home to the only Pediatric ER in the community. We have the only Level III Neonatal Intensive Care Unit (NICU) and Pediatric Intensive Care Unit in the region. Together, we continue to raise the bar in healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Bricks and mortar do not make a hospital. People do.

- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.