Coordinator Group Reservations

IHG Hotels & Resorts; Saint Robert (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a detail-oriented Coordinator for Group Reservations. In this role, you will be responsible for coordinating reservations, managing room blocks, and assisting with on-site meetings. Your organizational skills will ensure smooth group arrivals and maintain accurate records. The position offers a competitive hourly wage and a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401k options. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this is the perfect opportunity for you.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Qualifications

• 1+ year experience in reservations/front desk or relevant field.
• Fluent in English; other languages preferred.

Responsibilities

• Coordinate reservations and contracts for large groups.
• Process reservation requests, changes, and cancellations.
• Maintain accurate filing for groups and trace group blocks.

Skills

Communication

Reading/Writing

Basic Math

Computer Proficiency

Education

High School Diploma or Equivalent

Job description

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Job Overview:

Coordinate reservations, room blocks, and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists, and reservations in the system. The hourly pay rate for this role is $17.75. We offer a comprehensive benefits package including paid time off, medical/dental/vision insurance, 401k, and more.

Responsibilities:

• Prepare for group arrivals, including history, billing, deposits, VIP info, correspondence; interact with booking contacts.
• Process reservation requests, changes, cancellations via various channels; update system accordingly.
• Maintain accurate filing for groups and trace group blocks.
• Create/update group notes, coordinate with departments to fulfill group needs.
• Provide reports and records of groups, follow up on inquiries.
• Stay informed about rates, promotions, facilities, and services.
• Attend pre-meetings or conferences as needed.
• Respond to guest concerns, communicate issues to management.
• Promote teamwork and service quality.
• Perform additional duties like running reports.

Qualifications:

High school diploma or equivalent, 1+ year experience in reservations/front desk or relevant field, or equivalent education and experience. Fluent in English; other languages preferred.

Must be able to:

• Speak and listen while sitting.
• Use a keyboard for reservations.

Skills needed include communication, reading/writing, basic math, and computer proficiency. May require night, weekend, or holiday shifts.

We seek passionate individuals to make a difference, innovate, and collaborate globally. If you believe you're a great fit, apply today.

Additional Information:

• Pay range is indicative; actual pay depends on various factors.
• Benefits and policies are detailed in the application process.
• Accommodation requests can be made during application.
• We do not accept unsolicited resumes from staffing agencies.