Coordinator, Group and Membership Solutions

Pittsburgh Penguins; Pittsburgh (Allegheny County); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Pittsburgh Penguins are seeking a Coordinator, Group and Membership Solutions to support the planning, coordination, and on-site execution of group programs and season-ticket member benefits and events. This role translates established plans into organized, high-quality experiences by managing timelines, communications, guest details, ticket distribution, and event-day logistics.

The coordinator will work closely with Group Sales, Membership Retention, and partner departments to ensure every

Qualifications

• Bachelor’s degree required or equivalent professional experience in events or sports management.
• Minimum 1–3 years of experience in event coordination, sports, live entertainment, hospitality, or related field preferred.
• Proficiency with Microsoft Office and event-management tools; experience with ticketing platforms is a plus.

Responsibilities

• Coordinate and execute established group programs and season-ticket member events from planning to on-site delivery.
• Maintain timelines, guest lists, ticket requirements, and fulfillment needs for each program.
• Collaborate across departments to ensure accurate, fan-focused events and seamless guest experiences.

Skills

Event coordination

Project management

Communication

Customer service

Cross-functional collaboration

Time management

Education

Bachelor’s degree in sport management, business, hospitality, event management, or communications

Tools

Microsoft Office

Ticketmaster/Archtics

Salesforce

Job description

Overview

The Pittsburgh Penguins are seeking a Coordinator, Group and Membership Solutions to support the planning, coordination, and on-site execution of group programs and season-ticket member benefits and events. This role will translate established programs and event plans into organized, high-quality experiences by managing timelines, communications, guest details, ticket distribution, internal coordination, and event-day logistics. The coordinator will work closely with the Group Sales and Membership Retention teams and partner departments to ensure every program is executed accurately, professionally, and with a strong focus on the fan experience.

Reports to: Vice President, Ticketing
Location: Pittsburgh, Pennsylvania
Status: Full-Time, Exempt
Work Arrangement: Hybrid

Overview

The Pittsburgh Penguins are seeking a Coordinator, Group and Membership Solutions to support the planning, coordination, and on-site execution of group programs and season-ticket member benefits and events. This role will translate established programs and event plans into organized, high-quality experiences by managing timelines, communications, guest details, ticket distribution, internal coordination, and event-day logistics. The coordinator will work closely with the Group Sales and Membership Retention teams and partner departments to ensure every program is executed accurately, professionally, and with a strong focus on the fan experience.

Key Responsibilities

Group Program Execution

• Coordinate the execution of established group programs and experiences, including theme nights, youth hockey activities, pregame hospitality, fundraising programs, group recognition, and other group events.
• Maintain detailed timelines, checklists, guest lists, ticket requirements, fulfillment needs, and internal deadlines for each assigned group program.
• Coordinate operational details such as ticket distribution, seating information, waivers, credentials, parking, hospitality, signage, gifts, recognition elements, and participant instructions.
• Serve as an execution resource for Group Sales representatives by gathering program details, tracking deliverables, communicating status, and helping resolve logistical issues.
• Prepare and distribute clear event information to group leaders and participants, including arrival instructions, schedules, access details, and day-of-event expectations.
• Provide on-site support for group experiences and ensure all promised program elements are delivered accurately and on time.

Membership Event Execution

• Coordinate the planning and execution of established season-ticket member events, benefits, and experiences throughout the year.
• Develop and maintain event timelines, run-of-show documents, registration lists, staffing plans, communications schedules, and operational checklists.
• Manage member registration, ticketing, confirmations, waitlists, guest information, waivers, credentials, and event-related inquiries.
• Coordinate event logistics with internal departments and external partners, including venue setup, food and beverage, security, parking, entertainment, signage, technology, premium spaces, and guest flow.
• Support the preparation, organization, and distribution of member benefits, gifts, credentials, event materials, and other fulfillment items.
• Provide on-site event leadership and support, troubleshoot issues in real time, and help ensure members receive a welcoming and well-organized experience.

Communication, Administration, and Reporting

• Maintain accurate event and participant information in CRM, ticketing, registration, and shared project-management systems.
• Track RSVPs, attendance, fulfillment, expenses, invoices, inventory, and other event details; prepare post-event summaries and reconcile outstanding items.
• Create and maintain internal event documents, calendars, contact lists, staffing assignments, and status updates for stakeholders.
• Respond promptly and professionally to group leader and member questions related to assigned programs, benefits, and events.
• Identify execution risks, communicate concerns early, and follow established escalation processes to support timely resolution.
• Maintain organized records and reference materials that support consistent execution across recurring programs and events.

Cross-Functional and Event-Day Support

• Work closely with Group Sales, Membership Retention, Ticket Operations, Marketing, Game Presentation, Partnerships, Community Relations, Premium, Guest Services, Security, Facility Operations, and other departments to coordinate event needs.
• Participate in event-planning meetings, communicate assigned deliverables, and follow through with internal and external stakeholders.
• Support Pittsburgh Penguins home games, member events, group programs, playoff games, and other special events as assigned.
• Provide a consistently high level of service and professionalism to members, group leaders, participants, fans, colleagues, and organizational partners.
• Perform other duties related to group program and membership event execution as assigned.

Qualifications

Required Qualifications

• Strong organizational and project-management skills, with exceptional attention to detail and the ability to manage multiple events and deadlines simultaneously.
• Ability to think creatively and outside the box when necessary, to keep processes fresh and efficient.
• Excellent written and verbal communication skills and the ability to provide clear information to guests, colleagues, and partners.
• Strong customer service instincts and a calm, positive, solutions-oriented approach during live events.
• Ability to collaborate across departments, follow established plans, manage assigned deliverables, and communicate potential issues proactively.
• Ability to work irregular and extended hours, including evenings, weekends, holidays, home games, and special events as assigned.

Preferred Qualifications

• Bachelor’s degree in sport management, business, hospitality, event management, communications, or a related field preferred.
• One to three years of experience in event coordination, sports, live entertainment, hospitality, customer service, or a related field preferred.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• Experience with Ticketmaster/Archtics, Salesforce, registration platforms, or project-management tools is a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.