Coordinator-General Services-Fleet & DOT Compliance

Mayo US; Rochester (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Mayo Clinic in Rochester, MN seeks a Coordinator who partners with IT and external vendors to enable changes and system enhancements, oversee operational excellence, troubleshoot systems and databases, and lead in a fast-paced, high‑volume environment.

The role includes reporting and analyzing data, scheduling, training, handling escalations, reviewing vendor statements, and applying continuous improvement methods, while supervising staff and presenting performance growth objectives.

Qualifications

• Strong background in technology, organization, and communication.
• Experience troubleshooting systems and working with vendors.
• Ability to analyze data, report metrics, and make decisions.

Responsibilities

• Oversee operational excellence in advancing technology and systems enhancements.
• Report and analyze data and metrics; manage scheduling and training.
• Review vendor statements and coordinate with departments for disbursement.
• Lead in continuous improvement, supervise staff, and handle escalations.

Skills

Technology background

Organizational skills

Communication skills

Data analysis

Time management

Tools

Microsoft Office

Data analysis tools

Job description

The Coordinator has an integral forward-facing role with advancing technology and systems enhancements. The Coordinator is essential for partnering with IT and external vendors to provide support with enabling changes and system enhancements. The Coordinator will be responsible for overseeing operational excellence in advancing technology, ability to troubleshoot systems, databases, and technology. Partners with systems vendors to troubleshoot systems issues. Excellent time management skills, prioritizing, and the ability to work in a fast-paced, high volume, work environment are required. Professionalism, emotional intelligence, the ability to initiate judgment in handling difficult and/or critical situations, and the ability to lead in a high-stress environment required.

A strong background in technology, organizational, and communication skills, and critical thinking are essential to the success of this position. Other responsibilities include reporting and analyzing data and metrics, scheduling, training, and following up on escalated situations, problem-solving, and decision-making that includes independent decision-making. Reviews and pays vendor statements and disburses to other departments as appropriate. Utilizes continuous improvement methods to enhance the quality of processes, services, and the utilization of staffing resources. Provides supervision and direction to staff. Monitors and approves timecards. Prepares and presents annual performance appraisals for staff that include detailed feedback and growth objectives. Creates and maintains policies and procedures.

Must be able to work independently, prioritize, and follow through on tasks simultaneously. Demonstrates patient and customer focus. Possess mature judgment, problem-solving, and decision-making skills, excellent organizational and interpersonal skills, written and verbal communication skills are required. Strong knowledge of computer applications including Microsoft Office, the ability to work with systems and technology, and to be the ability to articulate and bring forth system enhancements, and the ability to analyze data, interpret and present information is essential. Promotes a work environment that is customer focused. Collaborates with leaders and team members with continuous improvement and quality initiatives.

The essential functions of this position require being on your feet and using a full range of body motion throughout the shift. Physical activities include but are not limited to the ability to lift and/or move more than 50 pounds and the ability to use personal protective equipment.

During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question – Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.