Medical Administrative Assistant

Mayo Clinic; United States; Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs

Retirement plan

Job summary

Mayo Clinic is seeking an Administrative Support Specialist to perform a broad range of clinical and non-clinical tasks. You will manage calendars, coordinate appointments and travel, prepare documents, and support departmental projects.

Strong organization, confidentiality, and communication are essential for success. The role emphasizes responsiveness to provider and patient needs, accuracy in patient-related activities, and adaptability in a fast-paced health care setting.

Qualifications

• High attention to detail and accuracy in patient-related activities.
• Experience in calendar management, meeting coordination and travel arrangements.
• Ability to prepare and transcribe documents and correspondence using standard business software.
• Experience with coordinating travel and expense management.

Responsibilities

• Perform administrative support tasks including managing the flow of patient materials and coordinating appointment schedules.
• Schedule, coordinate, and follow-up on meetings, events, and professional travel.
• Manage calendars and prepare documents and presentation materials.
• Process invoices and reimbursements and support departmental projects.

Skills

Organizational skills

Communication skills

Interpersonal skills

Education

High school diploma or GED

1-year degree/diploma in admin or medical-related program

Associate’s degree in admin, business or medical-related program

Tools

Microsoft Office

Job description

Applies expertise to perform a variety of clinical and non-clinical administrative support tasks including requesting and managing the flow of patient materials; coordinating appointment schedules; scheduling, coordination, and follow-up tasks for meetings, events, and professional travel; managing calendars; preparing documents and presentation materials; processing invoices and reimbursements; composing and/or transcribing correspondence/documents; supporting departmental projects/activities; creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts; answering telephones and providing related follow-through. Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient. Exhibits initiative, proficiency, and adaptability to optimize the time of those supported. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; confidentiality; and professionalism are important components of the role. Is accountable for ensuring accuracy and completeness through attention to detail; accuracy and thoroughness in all patient-related activities is critical.

Position requires high school diploma or G. E. D. with a minimum of two years’ experience in an administrative support role or one-year degree/diploma in an administrative, business, or medical-related program with a minimum of one-year experience in an administrative support role, or an associate’s degree in an administrative, business, or medical-related program. Administrative support role experience must include performance of responsibilities such as meeting management and calendar coordination, creating/transcribing correspondence/documents, and utilization of business-related software to produce databases, spreadsheets, presentations, etc. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on role and background. Possess high-level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication, and the ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment. Demonstrate effective and appropriate decision-making, judgment, and confidentiality as well as attention to detail and follow-through. Experience with coordination of travel and expense management. Proficient application of English grammar, punctuation, and sentence structure. Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously. Prefer work-related experience within the last ten years.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

This is a hybrid position and must be located within 100 miles of Mayo Clinic Health System campus for occasional on site expectations based on business needs.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member, and you will be notified of next steps.

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.