Coordinator for International Safety and Security

Experience Champaign Urbana; Urbana (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Experience Champaign Urbana is seeking a program coordinator to manage the university’s international travel safety programs and oversee insurance and registration operations.

You will coordinate pre-departure trainings, respond to inquiries, track incidents, and participate in 24/7 on-call coverage for emergencies abroad, collaborating with campus units and external partners.

Responsibilities

• Serve as the primary point of contact for the university’s international insurance and travel registry systems.
• Oversee daily operations related to university-approved travel insurance and registration processes.
• Respond promptly and professionally to inquiries from students, faculty, and staff.
• Support insurance claims, case management, and traveler assistance requests.
• Liaise with external providers to maintain service standards and update procedures.
• Guide travelers in accessing appropriate travel support resources.
• Coordinate and deliver pre-departure safety training for international travelers.
• Lead both in-person and online trainings as part of a rotating schedule.
• Maintain and regularly update training content to reflect current policies and best practices.
• Assist in university-wide outreach related to international travel safety and unit initiatives.
• Support the development and delivery of emergency preparedness drills for internal stakeholders.
• Track, document, and report on international health, safety, and security incidents.
• Enter incident information into the unit’s tracking and case management systems.
• Maintain records of significant cases involving university travelers.
• Compile data to support internal decision-making and external reporting requirements.
• Support university travelers during emergencies abroad.
• Serve in a rotating schedule for 24/7 on-call coverage.
• Advise travelers on emergency protocols and facilitate incident reporting.
• Connect travelers to appropriate support services and resources.
• Collaborate with university units and external partners to implement emergency protocols.
• Conduct welfare and accountability checks during critical incidents.
• Participate in after-action reviews to strengthen future responses.
• Stay informed of evolving trends and best practices in international health, safety, and security.
• Participate in relevant professional organizations such as the Overseas Security Advisory Council (OSAC) and Pulse International.
• Attend conferences and trainings, both domestic and international, to support professional growth and represent the university.
• Travel internationally as needed to support unit initiatives.

Job description

Duties Responsibilities Operations and Administration

Serve as the primary point of contact for the university’s international insurance and travel registry systems.

• Oversee daily operations related to university-approved travel insurance and registration processes.
• Respond promptly and professionally to inquiries from students, faculty, and staff.
• Support insurance claims, case management, and traveler assistance requests.
• Liaise with external providers to maintain service standards and update procedures.
• Guide travelers in accessing appropriate travel support resources.

Training and Outreach

Coordinate and deliver pre-departure safety training for international travelers.

• Lead both in-person and online trainings as part of a rotating schedule.
• Maintain and regularly update training content to reflect current policies and best practices.
• Assist in university-wide outreach related to international travel safety and unit initiatives.
• Support the development and delivery of emergency preparedness drills for internal stakeholders.

Incident Tracking and Data Administration

Track, document, and report on international health, safety, and security incidents.

• Enter incident information into the unit’s tracking and case management systems.
• Maintain records of significant cases involving university travelers.
• Compile data to support internal decision-making and external reporting requirements.

Incident Response and Crisis Management

Support university travelers during emergencies abroad.

• Serve in a rotating schedule for 24/7 on-call coverage.
• Advise travelers on emergency protocols and facilitate incident reporting.
• Connect travelers to appropriate support services and resources.
• Collaborate with university units and external partners to implement emergency protocols.
• Conduct welfare and accountability checks during critical incidents.
• Participate in after-action reviews to strengthen future responses.

Professional Development and Industry Engagement

Stay informed of evolving trends and best practices in international health, safety, and security.

• Participate in relevant professional organizations such as the Overseas Security Advisory Council (OSAC) and Pulse International.
• Attend conferences and trainings, both domestic and international, to support professional growth and represent the university.
• Travel internationally as needed to support unit initiatives.