Coordinator for Care Management & Support Services

Family Services; New York (NY); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan with employer 5

Generous paid vacation and holidays

Job summary

Family Services in New York seeks a Coordinator for Care Management & Support Services to develop and coordinate pivotal programs within our behavioral health system of care.

The role supervises staff, partners with internal and external teams, and helps integrate services such as community health workers and internal peer support into our system. Flexible schedule supports client needs while maintaining 40 hours weekly.

Qualifications

• Bachelor's degree in social work, psychology, public health, or related field (Master's preferred).
• Knowledge of Health Home Care Management, SCN navigation, and peer support models.
• Proficiency in data collection, analysis, and quality improvement, with attention to detail.
• Ability to meet agency and regulatory background check requirements.

Responsibilities

• Coordinates and oversees the delivery of Health Home Care Management, SCN navigation, and peer support services for clients and staff.
• Acts as a liaison between our behavioral health program, external peer agencies, and internal teams to facilitate collaborative care.
• Engages stakeholders to develop strategies for integrating support services into the system of care, optimizing client outcomes and staff support.
• Assists in the planning and implementation of new service offerings, such as community health workers and internal peer services, as the program evolves.
• Monitors service quality and adherence to program standards and work with staff to ensure compliance with requirements and the highest quality care.
• Provides training and guidance to staff on all service requirements, protocols and best practices.
• Provides regular supervision, leadership and support for Support Services staff.
• Collects and analyzes data, documentation and performance of program and staff, and implement quality improvement principles to achieve goals.
• Participates in meetings and trainings relevant to program needs.
• Other duties as assigned.

Skills

Health Home Care Management

SCN navigation

Peer support models

Education

Bachelor's degree in social work/public health

Master's preferred

Job description

Title

Coordinator for Care Management & Support Services

Salary

$62,000 - $65,000 annually

Status

Full-Time, Exempt, 40 hours weekly

Supervisor

Chief Program Officer

Schedule

Flexible schedule to meet client needs

Function

The Coordinator for Support Services will develop and coordinate programming that plays a vital role in supporting clients and staff within Family Services' (FSI's) behavioral health program, ensuring that Support Services are integrated seamlessly into our system of care. This position fosters partnerships with internal and external stakeholders - including Behavioral Health and Operations leadership, Health Home Care Management teams, SCN navigation professionals, Peer agencies, and other collaborators - to enhance the quality and accessibility of services for those we serve. The Coordinator will supervise program staff and ensure Support Services are high quality and meet all agency and funder goals. The Coordinator will also help prepare FSI for the future, helping the agency to integrate additional supportive services such as community health workers or internal peer support services into our system of care.

Qualifications

• Bachelor's degree in social work, psychology, public health, or a related field (Master's preferred).
• Knowledge of Health Home Care Management, SCN navigation, and peer support models.
• Proficiency in data collection, analysis, and quality improvement, with attention to detail.
• Ability to meet agency and regulatory background check requirements.

Essential Requirements

• Experience coordinating or managing support services such as Health Home Care Management within behavioral health or healthcare settings.
• Reliable transportation needed for occasional travel to partner sites or community locations.
• Ability to remain in a stationary position (sitting or standing) for extended periods of time.
• Ability to operate a computer and standard office equipment for prolonged periods.
• Ability to move throughout the office and between workspaces as needed.
• Ability to occasionally lift and/or move items up to 5 pounds (e.g., files, supplies, training materials).

Position Responsibilities

• Coordinates and oversees the delivery of Health Home Care Management, SCN navigation, and peer support services for clients and staff.
• Acts as a liaison between our behavioral health program, external peer agencies, and internal teams to facilitate collaborative care.
• Engages stakeholders to develop strategies for integrating support services into the system of care, optimizing client outcomes and staff support.
• Assists in the planning and implementation of new service offerings, such as community health workers and internal peer services, as the program evolves.
• Monitors service quality and adherence to program standards and work with staff to ensure compliance with requirements and the highest quality care.
• Provides training and guidance to staff on all service requirements, protocols and best practices.
• Provides regular supervision, leadership and support for Support Services staff.
• Collects and analyzes data, documentation and performance of program and staff, and implement quality improvement principles to achieve goals.
• Participates in meetings and trainings relevant to program needs.
• Other duties as assigned.

Skills & Abilities

• Strong organizational, communication, and interpersonal skills.
• Ability to build effective partnerships with diverse stakeholders including administrative staff, peer agencies, and community partners.
• Understanding of and experience utilizing principles of change management for effective change and implementation of new program.
• Commitment to client-centered, culturally-responsive care.

Benefits

• Medical, dental, and vision coverage
• 403(b) retirement plan with employer match up to 5%
• Generous paid vacation, holiday, sick and personal time package (2 weeks' vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year)
• Access to Family Services' Compassionate Leave Program where employees can donate/receive unused time off
• Group term life and long-term disability insurance
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D)
• Supplemental insurance through Aflac