Coordinator, Facilities

Royal Caribbean Group; North Miami (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a detail-oriented Facilities Coordinator to join their dynamic team in Florida. This role involves managing requests, coordinating room bookings, and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills. With a focus on teamwork and efficiency, this position offers a unique opportunity to contribute to the seamless operation of facilities while enjoying a competitive compensation package. Join a company that values your career growth and adventure in the vibrant world of hospitality.

Qualifications

• 5+ years of customer service experience in a facilities or maintenance role.
• Strong verbal and written communication skills required.

Responsibilities

• Manage requests in the Help Desk and scheduling system.
• Coordinate room bookings and maintain accurate records.
• Provide excellent customer service and assist with inquiries.

Skills

Customer Service

Communication Skills

Microsoft Office

Bilingual (English/Spanish)

Education

High School Diploma / GED

Tools

Facilities Management Software

JDE

Job description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position is on site in Florida

We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group's Workplace Solutions Team has an exciting career opportunity for a full time Coordinator, Facilities reporting to the Senior Manager, Facilities Management.

Position Summary :

The incumbent manages and coordinates all the requests that come into the Help Desk and the scheduling system. Interacts continuously with employees, thereby serving as the first impression for anyone with a facilities need. The ideal candidate is detail-oriented, customer-focused, and able to work efficiently in a fast-paced environment.

Essential Duties and Responsibilities :

• Opens, assigns, ensures completion, and closes work orders in the Facilities electronic work order system. Provides written status of projects and requests through e-mail system. Resolves minor issues submitted via Work Order System or telephone and escalates to supervisor when needed
• Process and manage room booking requests through the designated scheduling system.
• Maintain an accurate and up-to-date record of room reservations and availability.
• Coordinate with internal departments and external clients to ensure appropriate room assignments.
• Address any scheduling conflicts and propose alternative solutions when needed.
• Ensure rooms are properly set up and equipped according to the booking requirements.
• Communicate room policies and guidelines to users.
• Assists with last minute changes, cancellations, and urgent booking requests.
• Generate reports on room usage, occupancy rates, and other key metrics.
• Provide excellent customer service and assist with inquiries.
• Contacts company personnel at all organizational levels to gather information and define their facilities needs. Responds to maintenance requests and identifies problems / solutions.
• Receives employee requests and relays to appropriate staff to address. Coordinates and checks progress of maintenance projects by interacting with in-house staff, contractors, and / or building landlord. Maintains relationship with relevant company personnel to track and ensure resolution of any assigned tasks
• Coordinates weekly or monthly schedule for of pest control, parking lot sweeping, carpet cleaning, ETC
• Prepares and distributes contractor weekend schedule
• Maintains a running inventory of flags, batteries, pest control supplies, easels, office supplies, Orders janitorial paper products and soap
• Keeps logs for loaned projectors, furniture keys, power strips, easels, etc.
• Keeps a log of all displayed posters and marketing materials in the building lobbies
• Coordinates room set ups with appropriate staff for meetings and various functions and events
• Provides clerical support to facilities team as needed (answers calls, takes messages, assists with events, etc.) Handles a high volume of telephone calls. Receives and distributes incoming mail
• Organizes and coordinates department clean-up and de-clutter activities with internal departments
• Supports Sr. Facility managers creating Requisitions for purchasing goods
• Supports Sr. Facility managers reconciling invoices for payment
• Works with JDE in the creation of PO's for purchasing goods
• Assists in space planning audits
• Implements and complies with all Facilities programs and policies
• This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications :

• Requires a high school diploma / GED
• 5+ years of customer service experience in a facilities or maintenance role.
• Preferably Bilingual English / Spanish

Knowledge and Skills :

• Requires strong verbal and written communication skills.
• Proficient in Microsoft office products
• Self-motivated with the ability to work on projects with little or no supervision, relying on pre-established guidelines
• Team player with positive attitude to challenge

We know there is a lot to c onsider . As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We will hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.