Coordinator, Engagement Programs

University of Illinois Foundation; Champaign (IL); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Hybrid work schedule

Wellness center

On-site café

LEED-certified building

Job summary

University of Illinois Foundation seeks an Engagement Program Coordinator to support the UIF Engagement Center in Urbana, Illinois. You will supervise student interns and coordinate digital engagement using GiveCampus GO and TED, ensuring top-notch donor service and timely reporting.

You will partner with UIF Advancement Services and the Annual Giving Directors to plan campaigns, test platforms, and document best practices, while maintaining compliance and a strong focus on customer service.

Qualifications

• Bachelor's degree required.
• Develop productive relationships with diverse groups and individuals.
• Proven working knowledge of Microsoft Office products.
• Demonstrated excellent organizational and communication skills.
• High attention to detail.

Responsibilities

• Assists with the management of the UIF Engagement Center in Urbana, IL, supervising a student interns and SES and providing training with Engagement Center platforms.
• Coordinate outreach with UIF Advancement Services, administer GiveCampus GO and coordinate with the Annual Giving Directors to plan and execute engagement efforts.
• Administer UIF digital platforms including TED and video email platforms to enhance donor stewardship.
• Engage with constituents via phone, text, email, or mail while providing excellent customer service.
• Track performance reports daily/weekly/semesterly/annual and assist with reconciling transactions using GiveCampus, Blackbaud CRM, and UIF credit card services.
• Create documentation to support use of Donor Services platforms and cross-train with other coordinators to ensure uninterrupted service.
• Serve as liaison between the UIF Engagement Center and other Foundation resources (IT, HR, Facilities).
• Grow knowledge of donor digital engagement and propose opportunities to improve efficiency and productivity.
• Participate in training, workshops, and meetings ensuring HR/time reporting/budgeting compliance.

Skills

Relationship building

Microsoft Office

Organization skills

Attention to detail

Education

Bachelor's degree

Job description

The University of Illinois Foundation (Foundation) is the official fundraising and private gift-receiving organization of the University of Illinois (University). It works closely with alumni and friends, faculty and staff, corporations and foundations, as well as campus development professionals to create fundraising programs and opportunities that benefit the University.

Coordinates the planning and execution of Engagement Programs on behalf of Donor Services. Coordinates, plans, and executes annual giving services for units under the direction of the Annual Giving and Engagement Services manager. The Engagement Program coordinator will assist with the supervision of program execution at the UIF Engagement Center, including providing direct supervision of student interns and student specialists working at the UIF Engagement Center.

DUTIES AND RESPONSIBILITIES:

1. Assists with the management of the UIF Engagement Center located in Urbana, Illinois, including the supervision of a student interns and Student Engagement Specialist (SES), providing direct supervision and training with Engagement Center platforms.

2. Works closely with UIF Advancement Services staff in the communication and scheduling of outreach. Administers the digital engagement platform, GiveCampus GO - Students in support of Annual Giving Services at UIF; responsible for working with the Manager of Annual Giving and Engagement services and the Annual Giving Directors to complete planning and coordination of efforts; suggests best practices for executing plans; builds and tests the platform; offers all engagement program partners excellent customer service to meet their needs in a timely manner.

3. Administers additional UIF digital platforms on behalf of Donor Services, including but not limited to UIF’s constituent management database (TED) and video email platforms used to enhance donor stewardship.

4. May engage with constituents via phone calls, text messages, email, or mail. Always offers all constituents excellent customer service.

5. Tracks daily, weekly, semesterly, and annual performance reports out of the software system and shares updates with units as needed. Assists with reconciling credit card transactions, using GiveCampus, Blackbaud CRM, and UIF credit card services. Contact donors with any concerns or issues regarding credit card transactions or pledges.

6. Creates documentation to support the use of Donor Services platforms that they coordinate. Crosstrain with other departmental coordinators to provide uninterrupted service to all campus partners.

7. Serves as liaison between the UIF Engagement Center and other Foundation resources, including information technology, human resources, and facilities departments.

8. Grows in industry knowledge related to donor digital engagement. Researches, proposes, documents, and implements opportunities for operational efficiencies to increase the department’s effectiveness and productivity. Support the Annual Giving Services manager and the Donor Services teams by bringing new and current topics to light.

9. Participates in ongoing training, workshops, and team meetings. Maintains compliance for HR, time reporting, and budgeting through training and proper follow-through.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree required.
• The ability to develop productive and sustained relationships with diverse groups and individuals is necessary.
• Proven working knowledge of Microsoft Office products
• Demonstrated excellent organizational and communication skills
• High attention to detail.

PREFERRED QUALIFICATIONS:

• Experience in an engagement center or call center or student management
• Familiarity with University of Illinois structure and advancement activities
• Familiarity with and/or willingness to learn new applications and databases.

Application Deadline: November 15th, 2026

The starting salary range for this position is projected to be $50,000 - $55,000 per year. While our job postings include salary ranges, your compensation will be based on your specific experience and qualifications—we're not limited by these posted ranges.
You'll be inspired daily in our state-of-the-art, environmentally conscious workspace - a stunning LEED-certified building featuring contemporary amenities including an on-site wellness center and café with healthy dining options. We encourage work-life balance through our hybrid schedule for many positions, combining in-office collaboration with up to 2 days of remote work flexibility.
Your comprehensive benefits package includes medical, vision, and dental coverage, company paid life insurance, generous vacation time including 24 days annually, and more. Generous pension benefits are also included. We invest in your present and future wellbeing, providing the support you need to succeed.

THE UNIVERSITY OF ILLINOIS FOUNDATION IS AN EQUAL OPPORTUNITY EMPLOYER