Coordinator, Donor Care

Make-A-Wish America; Phoenix (AZ); Hybrid; USD 38,445 - 43,500; Full time

Benefits offered by this job

Health Savings Account

Flexible Spending Account Options

Health Reimbursement Account fullyfund

Short Term Disability

Long Term Disability

401(k) match

Laptop and monitor provided

Job summary

Make-A-Wish America seeks a data entry specialist to input donor and constituent information into our CRM with high accuracy and exceptional service. The role supports donors, the general public, and chapters, with hybrid work options for the Phoenix area.

You will perform large volumes of data entry, ensure data integrity, and assist with training on standards and SOPs. The position is full-time with remote-friendly considerations and requires 1–2 years in nonprofit data entry and strong

Qualifications

• Must be located in Phoenix, AZ.
• High school diploma or GED required; Bachelor’s degree in business, nonprofit management, liberal arts or related field preferred.
• 1–2 years of experience in customer service, data entry and/or nonprofit environment.
• Strong experience with Microsoft Office; NetSuite and/or Salesforce preferred.
• Ability to thrive in a remote-first environment with some in-office responsibilities.

Responsibilities

• Performs data entry of donor information, donations, and gift batches into enterprise CRM with accuracy.
• Imports large volumes of donor, gift, and fundraising data with attention to detail.
• Enters donor relationship, gift reference, contact and solicitation info; cleans up data as needed.
• Ensures returned mail and matching gift forms are processed timely.
• Completes helpdesk tasks ensuring high-level donor service for all stakeholders.
• Assists in creating and updating SOPs and quick reference guides.

Skills

Customer service

Data entry

Microsoft Office

NetSuite

Salesforce

Communication skills

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

NetSuite

Salesforce

Job description

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life‑changing wishes. As the world’s largest wish‑granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make‑A‑Wish means becoming part of a mission that believes in the power of a wish.

Location:

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.

Position Summary

Responsible for entering constituent and donor data into CRM in a timely manner with a high degree of accuracy. Provides exceptional customer service to donors, general public, and chapters.

Knowledge and Abilities

• Exhibits exceptional customer service skills; ability to work professionally with external partners, chapters, and all levels of staff
• Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi‑task in order to adhere to deadlines.
• Detail oriented with strong organizational skills
• Exceptional written and verbal communication skills
• Ability to manage large volumes of data entry on an ongoing basis.
• Ability to handle highly confidential and sensitive information

Duties & Responsibilities

• Completes and stays up to date with the latest training and best practices.
• Performs data entry of donor information, donations, and gift batches, into enterprise CRM ensuring accuracy of donor information and gift coding.
• Imports large volumes of gift, donor, and fundraising information with a keen eye for detail and accuracy.
• Enters requisite donor data; relationship, gift reference, contact, and solicitation information. Performs clean‑up of donor and gift data as needed.
• Ensure returned mail and matching gift request forms are processed appropriately and in a timely manner.
• Completes helpdesk tasks in a timely and accurate manner, ensuring the highest level of customer service for donors, chapters and the general public.
• Assist in creating, updating, and implementing new Standards of Use (SOUs) or Standard Operating Procedures (SOPs); update Quick Reference Guides (QRGs) as needed.
• Performs other related job duties, as assigned.

Qualifications

• Must be located in Phoenix, AZ
• High school diploma or general education degree (GED) required; Bachelor’s degree in business, nonprofit management, liberal arts or related field preferred
• 1-2 years of experience in a customer service, data entry and/or non‑profit environment.
• Strong experience working with Microsoft Office applications required. Database data entry & reporting preferred.
• Strong computer skills required, specifically in Microsoft Office applications. Prior experience with NetSuite and/or Salesforce desired.
• Ability to thrive in a remote‑first environment.
• Some in‑office responsibilities.
• Typically works a traditional Monday – Friday work week, within normal business hours

This Role's Hiring Range

$38,445 - $43,500 USD

What We Offer

• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make‑A‑Wish America
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires

Time Off

• Competitive PTO starting at 15 days, with enhanced time off for senior roles
• 10 Sick Days
• 11 Paid Holidays
• 2 Volunteer Days after one year of service
• 2 Personal Days accrued annually

Also...

• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
• Monthly premiums paid for the employee for vision, dental, and short/long term disability.

We are committed to creating an accessible and inclusive workplace. If you require an accommodation at any stage of the application process, please email [e-mail]. We are happy to review your needs.