Coordinator, Development

United Way Worldwide; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

United Way Worldwide is seeking an Administrative and Development Support Specialist to provide comprehensive support to the Individual Development team, including coordinating the annual fundraising drive, volunteer recruitment, data management, and department communications.

You will assist with donor engagement, maintain the CRM, generate reports, support events, and collaborate with Finance and other departments to ensure accurate processing and timely recognition of gifts in a hybrid

Qualifications

• Associate degree or equivalent combination of experience and education; bachelor's preferred.
• One year of administration and annual fund or development experience preferred.
• Fundraising, volunteer management, or related sales experience preferred.
• Ability to engage C-Suite donors and prospects while building relationships.
• Public speaking and confident communication to large groups.
• Proficient with Microsoft Office; advanced Excel skills preferred.
• Strong customer service and reporting capabilities.
• Detail-oriented with excellent analytical skills.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Strong written and oral communication; interpersonal skills.
• Confidentiality and HIPAA/PHI/PII awareness.

Responsibilities

• Assist with the launch of the annual fundraising drive to support donor retention, renewal, and acquisition.
• Support recruitment and coordination of solicitation volunteers to meet goals.
• Administer prospecting process with the Technology team for data management.
• Update and maintain the CRM system.
• Assist with providing detailed reporting on solicitation outputs and outcomes.
• Handle administrative tasks for team mailings: editing, printing, assembling.
• Answer and coordinate inbound communications related to leadership donors.
• Support events and meetings: scheduling, attendance, materials, minutes.
• Collaborate with Donor Relations to recognize gifts and maximize revenue.
• Ensure adherence to organizational policies and procedures.
• Collaborate with other departments for brand consistency.
• Process vendor payments with Finance; ensure timely processing.
• Provide back-up support to Development and External Relations.
• Stay informed about HFUW services, products, and community issues.
• Maintain client and staff confidentiality; HIPAA, FIPA, PHI, PII requirements.
• Contribute to organizational success with other duties as assigned.

Skills

Donor relations

Public speaking

Strong communication

Microsoft Office

Customer service

Analytical skills

Attention to detail

Multitasking

Independent work

Interpersonal skills

Critical thinking

Organizational skills

Education

Associate degree

Bachelor's degree

Tools

CRM software

MS Excel

Job description

Provide comprehensive administrative and operational support to the Individual Development team, including implementation of an annual fundraising drive, solicitation volunteer coordination, data management, and departmental communications.

KEY RESPONSIBILITIES & ESSENTIAL DUTIES OF POSITION

An individual must be able to perform each essential duty listed below at a satisfactory level:

• Assist with the launch of HFUW's annual fundraising drive that will support donor retention, renewal, and acquisition of individual donors.
• Support the recruitment and coordination of solicitation volunteers to meet program and participation goals, ensuring timely engagement, clear communication, accurate tracking, and fulfillment of administrative requirements.
• Administer the Individual Development's prospecting process in partnership with the Technology team to ensure accurate data management, tracking, and identification of giving opportunities.
• Update and maintain the Customer Relationship Management (CRM) system.
• Assist with providing detailed reporting on individual solicitation outputs and outcomes.
• Handle administrative tasks for the Individual Development team mailings, including editing, printing, assembling, and coordination.
• Answer and coordinate inbound communications related to leadership donors.
• Support the individual giving team onsite and offsite events and meetings (scheduling meetings, managing attendance, preparing materials, room setup, and developing meeting minutes).
• Work with the Donor Relations team to ensure timely recognition of donor gifts, to maximize revenue, and enhance donor loyalty.
• Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.
• Collaborate with other departments to ensure consistent brand representation.
• Process vendor payment and work closely with HFUW's Finance team to ensure that all payment requests are processed accurately and timely.
• Provide back-up support to the Development and External Relations team.
• Stay informed about HFUW's services, products, and the key issues affecting the communities we serve.
• Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.
• Contribute to overall organizational success by performing other duties and responsibilities as assigned.

JOB REQUIREMENTS

Job requirements include:

• Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor's degree preferred.
• One year of experience in administration and annual fund or development preferred.
• Fundraising, volunteer management, social services, fundraising, or sales experience preferred.
• Ability to engage C-Suite donors and prospects while building and maintaining relationships.
• Public speaking skills with the ability to confidently address large groups preferred.
• Intermediate experience with Microsoft Office required, with advanced experience in Excel preferred.
• Customer service skills and experience required.
• Ability to edit, complete, and assemble reports.
• Attention to detail and accuracy.
• Excellent analytical skills.
• Ability to multi-task and work in a fast-paced environment.
• Ability to work independently with minimal supervision required.
• Strong communication skills, both written and orally, required.
• Strong interpersonal skills to understand and respond effectively to the needs and interests of potential donors and clients.
• Ability to utilize critical thinking and problem-solving skills.
• Ability to utilize organizational skills effectively.
• Must have access to a private, secure, and stable high-speed internet connection.
• Must have access to a quiet, confidential workspace.

COMPETENCY REQUIREMENTS

Communications - Ability to communicate effectively.

Business Ethics - Ability to work with integrity and ethics.

Judgment - Ability to use sound judgement.

Initiative - Ability to take initiative.

Teamwork - Ability to work in a team environment.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

PHYSICAL DEMANDS

• Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.
• Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.
• Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.
• Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.
• Constantly assessing the accuracy, neatness and thoroughness of the work assigned.
• Constantly viewing information on a computer screen.
• Occasionally bending, stooping, or kneeling.
• Occasionally lifting and moving items weighing up to approximately 30 pounds.
• Occasionally ascending or descending stairs, ramps, and the like.
• Occasionally traveling to the office or offsite location.

WORKING CONDITIONS

Working conditions include:

• Hybrid inside working environment.
• Occasionally working in an outdoor environment with high or low temperatures.
• Occasional early mornings, evenings, and weekend hours.
• High level of long periods of concentration.
• Frequent interactions with internal and external customers.
• Reliable transportation required.
• Occasional travel to multiple locations in Orange, Osceola, and Seminole Counties.

CORE VALUES

• PASSION: Dive in - Create enthusiasm and inspire others.
• AUTHENTICITY: Be Real - Keep it honest and set the example.
• COLLABORATION: Live United - Work together and mobilize for change.
• EMPOWERMENT: Own it - Be courageous and make it happen.